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Accenture in India
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Inbound Sales Representative Associate

Inbound Sales Representative Associate

Accenture in India

1 - 5 years

0 Lacs

haryana

Posted:4 days ago| Platform: Shine logo

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Skills Required

inbound sales customer support adaptability next generation customer operations customer service technology problemsolving flexibility results orientation

Work Mode

On-site

Job Type

Full Time

Job Description

As an Inbound Sales Representative Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide optimal resolutions. Your primary responsibility will be to close faults and complaints within SLAs, transforming customer service from a necessary function into a value-generating service that sets us apart in the market. You will utilize platform and software contact centers to deliver exceptional customer support, impacting both customer and agent experiences as well as contact center performance. We are looking for individuals who are adaptable, flexible, possess problem-solving skills, can perform under pressure, have agility for quick learning, and are results-oriented. In this role, you will solve routine problems based on precedent and general guidelines, with expected interactions within your team and direct supervisor. You will receive detailed to moderate instruction on daily tasks and new assignments, with decisions impacting your own work. As an individual contributor within a focused scope of work, you may be required to work in rotational shifts. Accenture is a global professional services company with expertise in digital, cloud, and security solutions. With over 699,000 employees serving clients in more than 120 countries, we leverage advanced technology and intelligent operations to drive value and shared success for our clients, people, shareholders, partners, and communities. If you are ready to embrace change and contribute your skills to a dynamic and innovative environment, join us in delivering on the promise of technology and human ingenuity. Visit www.accenture.com for more information.,

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Inbound Sales Representative Associate