Implementation Manager

As an Implementation Manager at Milliman, you will lead a team responsible for operational tasks associated with defined benefit plans in compliance with plan provisions. Your role will involve managing a team of 10-15 employees and providing operational support for Defined Benefits administration. You should be able to function effectively in a high-paced and dynamic environment. Your key responsibilities will include: - Leading the plan specifications for pension administration clients - Leading automation/process improvement projects - Approving plan specifications or technology changes for Pension calculations - Defining the promotion of pension calculators to production environment - Coordinating with Senior Benefits Manager for team issues/challenges - Conducting TNI refresher trainings for new hires and the team - Tracking and managing the team's SLA - Formulating strategies to meet team goals - Achieving efficiencies through cross utilization and trainings - Analyzing quality audits reports and suggesting process improvements - Demonstrating strong networking capabilities and fostering positive relationships with stakeholders - Leading end-to-end projects and ensuring the desired objectives are met - Handling escalations, providing support, and empowering the team to excel - Managing associate engagement - Ensuring all work products are processed according to Milliman's peer review guidelines Required Skills & Attributes: - Excellent verbal and written communication skills - Strong logical, analytical, and problem-solving skills - Ability to train, develop, mentor, and motivate teams - Ability to provide and receive feedback effectively - Proficiency in Front End (VB.Net), Back End (SQL Server), and MS Office (Excel and Access) Required Qualifications: - 10+ years of experience in Defined Benefits administration - Minimum 5-7 years of people management experience - Bachelors/masters degree in any discipline Preferred Skills And Qualifications: - High integrity and discretion in handling sensitive client data - Certifications in US Benefits would be an added advantage - Excellent time management skills and ability to meet deadlines - Team player who actively contributes to group tasks and goals - Effective change management skills in a dynamic environment As an Implementation Manager at Milliman, you will lead a team responsible for operational tasks associated with defined benefit plans in compliance with plan provisions. Your role will involve managing a team of 10-15 employees and providing operational support for Defined Benefits administration. You should be able to function effectively in a high-paced and dynamic environment. Your key responsibilities will include: - Leading the plan specifications for pension administration clients - Leading automation/process improvement projects - Approving plan specifications or technology changes for Pension calculations - Defining the promotion of pension calculators to production environment - Coordinating with Senior Benefits Manager for team issues/challenges - Conducting TNI refresher trainings for new hires and the team - Tracking and managing the team's SLA - Formulating strategies to meet team goals - Achieving efficiencies through cross utilization and trainings - Analyzing quality audits reports and suggesting process improvements - Demonstrating strong networking capabilities and fostering positive relationships with stakeholders - Leading end-to-end projects and ensuring the desired objectives are met - Handling escalations, providing support, and empowering the team to excel - Managing associate engagement - Ensuring all work products are processed according to Milliman's peer review guidelines Required Skills & Attributes: - Excellent verbal and written communication skills - Strong logical, analytical, and problem-solving skills - Ability to train, develop, mentor, and motivate teams - Ability to provide and receive feedback effectively - Proficiency in Front End (VB.Net), Back End (SQL Server), and MS Office (Excel and Access) Required Qualifications: - 10+ years of experience in Defined Benefits administration - Minimum 5-7 years of people management experience - Bachelors/masters degree in any discipline Preferred Skills And Qualifications: - High integrity and discretion in handling sensitive client data - Certifications in US Benefits would be an added advantage - Excellent time management skills and ability to meet deadlines - Team player who actively contributes to group tasks and goals - Effective change management skills in a dynamic environment