Job
Description
Greetings from Future Focus Infotech!!! This is Ria from FFI-Mumbai; we have an opportunity for IT Operation with our Client Experience: 5+ yrs Skill: Working As IT Operation Manager Handling IT Services at Customer site Central point of contact for various Support Team Responsible for end user operations. • Handling Request & Incident Tool, Data Center Operations, Network Infrastructure, Antivirus & routine operational task. • Leading the team & Handling their queries. • Handling day to day problem i.e. generated by End User & Stakeholders Person in the form of Incident & provide the immediate resolution. • Handling Asset Management Tool to maintain the Client Asset & Infrastructure. • Responsible to provided quantitative & qualitative MIS reports as per agreed SLA. • Handling Ticketing Tool for Incident & Request management. • Hosting Technical and Customer calls as per business requirement for restoration of Major Incidents and Outages and ensure timely updates. • Responsible for managing and coordinating with Operation support. • Review on pending tickets & make sure to be resolve within SLA & proper follow ups • Handling customer escalation for all domains like, desktop, Asset, Network, Server, Security compliance. • Handling Team Members (Desktop Team, Service Desk,) to perform the routine task. • Sending out communication to business and stakeholders. • Vendor coordination & escalation as & when required. • Meeting with Client to discussed Pending Issues. • Present Weekly & Monthly Roster to Stake Holders. • Resource Validation, Recruitment & conduct induction training program to fulfill the HR Policies as per Company norms. • Resource Appraisal review on Qtr. performance basis & set the 360 review to monitor the Performance of Team. • Responsible to Maintain the IT Asset Management and Logistic. Notice period: Immediate Job location: Mumbai (Airoli) CTC to be offered: up to 75000 per month Only interested candidates apply for the opening. Fresher do not apply. Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi level 5 company. A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: - www.focusinfotech.com) If you are interested in above opportunity, send updated CV and below information to ria.c@focusite.com. Kindly mention the below details. Current Company:- Payroll Company:- Total Exp- Rel Exp- Current Location & Address:- Current CTC - Expected CTC- Notice Period- It would be highly appreciated if you can refer this job opportunity to your friends/ colleagues who would be interested for this position. Only interested candidates reply on the same and the CTC criteria would the same as mentioned above. -- Regards, Ria C Executive - Delivery Future Focus Infotech Pvt. Ltd. Website: www.focusinfotech.com E-mail: ria.c@focusinfotech.com 9004604938 Future Focus Infotech Pvt. Ltd. Future Focus Infotech Pvt. Ltd, are pioneers, in India, providing Strategic IT HR Consulting (IT Contract Staffing & Placement services) and Managed Solutions (End-to-end Software Project management) to the Top ranked Software & IT Consulting companies in India, the USA and the UAE. Our business interests are national, catered through our offices located in Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Kochi and Kolkata in India. Over the past 28 years we have established ourselves as Strategic IT HR consulting partners with Top IT Organizations like TCS, Wipro, IBM etc. Additionally we have also forged several valuable relationships with tier-1 IT companies like, Infosys etc. (Company URL: - www.focusinfotech.com) Role & responsibilities Preferred candidate profile
