Ienergizer is hiring Customer Service Professionals in Pune - 200 Post

300 Graduate with 1 year BPO experience Required in Ienergizer Pune

ob Summary

Key Responsibilities

• Customer Interaction:

  Handle a high volume of inbound and outbound calls, emails, and chats in a professional and empathetic manner.

• Issue Resolution:

  Identify, diagnose, and resolve customer issues, questions, and service requests efficiently.

• Product/Service Support:

  Provide accurate information regarding products, services, and company procedures.

• Information Logging:

  Accurately log all customer interactions, issues, and resolutions in the ticketing system.

• Target Achievement:

  Meet personal and team targets for call handling quotas, customer satisfaction (CSAT), and other key performance indicators (KPIs).

• Policy Adherence:

  Ensure all interactions comply with company policies, security procedures, and service level agreements (SLAs).

• Escalation Management:

  Escalate complex issues to higher-level support when necessary.

• Data Accuracy:

  Process sensitive customer information with a high degree of accuracy and attention to detail.

Qualifications & Skills

• Education:

  Must be a Graduate.

• Experience:

  Minimum 1 year of verifiable experience in a call center or voice process role.

• Communication:

  Excellent verbal communication skills in English (and sometimes other languages) with a clear, neutral accent.

• Technical Proficiency:

  Basic computer knowledge, including MS Office and CRM tools.

• Soft Skills:

  Strong problem-solving abilities, customer focus, adaptability, and patience.

• Attitude:

  Willingness to work in shifts (including night shifts if applicable), meet targets, and handle pressure.

Preferred (Optional) Skills/Experience

• Prior experience in voice processes

What We Offer

• Competitive salary and benefits (health insurance, provident fund).
• Opportunities for career growth and professional development.
• A dynamic and international work culture.
• Potential for work-from-office or hybrid work models.

Graduation Degree is a must for above requirement

Contact Person:- HR Eshwari 7559128792, Hr Pranali 7030035288

Monday to Saturday :- 10 AM - 4 PM

Walkin Interviews

Address :

IEnergizer IT Services Pvt.Ltd

Vascon Weikifield IT Citi Infopark

B block ,(UG) Floor - Upper Ground Floor

Landmark - Next to Vovotell Hotel

Sakore Nagar, Viman Nagar

Pune - 411014