Ienergizer is hiring Customer Service Professionals in Pune - 200 Post

1 - 6 years

2 - 3 Lacs

Posted:1 week ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description


300 Graduate with 1 year BPO experience Required in Ienergizer Pune

ob Summary

Key Responsibilities

  • Customer Interaction:

    Handle a high volume of inbound and outbound calls, emails, and chats in a professional and empathetic manner.
  • Issue Resolution:

    Identify, diagnose, and resolve customer issues, questions, and service requests efficiently.
  • Product/Service Support:

    Provide accurate information regarding products, services, and company procedures.
  • Information Logging:

    Accurately log all customer interactions, issues, and resolutions in the ticketing system.
  • Target Achievement:

    Meet personal and team targets for call handling quotas, customer satisfaction (CSAT), and other key performance indicators (KPIs).
  • Policy Adherence:

    Ensure all interactions comply with company policies, security procedures, and service level agreements (SLAs).
  • Escalation Management:

    Escalate complex issues to higher-level support when necessary.
  • Data Accuracy:

    Process sensitive customer information with a high degree of accuracy and attention to detail.

Qualifications & Skills

  • Education:

    Must be a Graduate.
  • Experience:

    Minimum 1 year of verifiable experience in a call center or voice process role.
  • Communication:

    Excellent verbal communication skills in English (and sometimes other languages) with a clear, neutral accent.
  • Technical Proficiency:

    Basic computer knowledge, including MS Office and CRM tools.
  • Soft Skills:

    Strong problem-solving abilities, customer focus, adaptability, and patience.
  • Attitude:

    Willingness to work in shifts (including night shifts if applicable), meet targets, and handle pressure.

Preferred (Optional) Skills/Experience

  • Prior experience in voice processes

What We Offer

  • Competitive salary and benefits (health insurance, provident fund).
  • Opportunities for career growth and professional development.
  • A dynamic and international work culture.
  • Potential for work-from-office or hybrid work models.

Graduation Degree is a must for above requirement

Contact Person:- HR Eshwari 7559128792, Hr Pranali 7030035288

Monday to Saturday :- 10 AM - 4 PM

Walkin Interviews

Address :

IEnergizer IT Services Pvt.Ltd

Vascon Weikifield IT Citi Infopark

B block ,(UG) Floor - Upper Ground Floor

Landmark - Next to Vovotell Hotel

Sakore Nagar, Viman Nagar

Pune - 411014

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Ienergizer logo
Ienergizer

Outsourcing and Offshoring Consulting

Noida UP