Job Requirements Job Requirements Job Title – Collection Manager Function – Collections Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Educational Qualifications Graduate – Any Post Graduate – Any Experience: Minimum of 3 or more years of experience in collections. Show more Show less

Job Requirements Job Requirements Job Description: Deputy Manager-Acquisition (Corporate Salary) at IDFC FIRST Bank Company Name: IDFC FIRST Bank Job Title: Deputy Manager-Acquisition (Corporate Salary) Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Branch Banking > Branch Location: Ahmedabad, Gujarat, India IDFC FIRST Bank is seeking a highly motivated and experienced Deputy Manager-Acquisition (Corporate Salary) to join our Retail Banking team in Ahmedabad, Gujarat, India. As a leading bank in the country, we are committed to providing our customers with the best financial solutions and services. We are looking for a dynamic individual who shares our passion for excellence and is ready to take on new challenges. Key Responsibilities Identify and acquire new corporate salary accounts for the bank Develop and maintain relationships with corporate clients to generate business Understand the financial needs of corporate clients and provide them with suitable banking solutions Collaborate with other departments to ensure smooth onboarding and servicing of corporate clients Meet and exceed sales targets set by the bank Keep up-to-date with market trends and competition to identify new business opportunities Provide excellent customer service and resolve any issues or concerns raised by corporate clients Ensure compliance with all banking regulations and policies Qualifications Bachelor's degree in Business Administration, Finance, or a related field Minimum of 3 years of experience in corporate sales or relationship management in the banking industry Strong understanding of corporate banking products and services Proven track record of meeting and exceeding sales targets Excellent communication and interpersonal skills Ability to build and maintain relationships with corporate clients Knowledge of local market trends and competition Strong analytical and problem-solving skills Ability to work independently and as part of a team Proficient in MS Office and other relevant software We offer a competitive salary and benefits package, as well as opportunities for growth and development within the organization. If you are a driven and results-oriented individual with a passion for banking, we want to hear from you! Additional Parameters Knowledge of local language will be an added advantage Willingness to travel within the assigned region Experience in handling corporate salary accounts will be preferred. Show more Show less

Job Requirements Role/Job Title: Branch Manager-Rural Function/Department: Rural Banking Job Purpose The role entails managing and scaling up the Rural banking business for the branch by creating strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high-quality customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. It includes building up teams, systems, process and culture relevant to the branch network scale. Responsibilities Roles & Responsibilities: Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales. Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch. Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability. Manage a team of Relationship Manager-Branch Banking, Branch Operation & Service Manager and Branch Relationship Manager to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services. Achieve productivity, efficiency, financial (budget and cash flow), customer service targets and ensure statutory compliance for the branch. Assess local market conditions and identify current and prospective sales opportunities. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. Adhere to high ethical standards and comply with all regulations/applicable laws. Cultivate relationships with individual and corporate customers. Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branch’s personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Spearhead manpower planning, recruitment and training processes for all employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branch’s personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Managerial & Leadership Responsibilities Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity. Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically. Attract & retain best-in class talent to meet Bank's rapid growth targets. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate Experience: 5 to 10 years of relevant experience in Rural Branch Banking or allied Business. Show more Show less

Job Requirements Job Requirements Role/ Job Title: Associate Manager-Acquisition (Corporate Salary) Function/ Department: Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of corporate salary accounts for a designated geography. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Acquisition of new to bank Corporate Salary account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality corporate salary accounts in terms of constitution, segments and product mix Register, activate and fund the accounts within 3 months of opening Engage customers with multiple products at the time of account opening (viz: Mobile banking / Net banking registration / RD- FD activation) Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to Sales Manager on opportunities and customer needs Ensure adherence to selling norms, account opening formalities and KYC norms Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the bank's policy Preparation of wish list of customers through promotional activities Generating leads for family accounts and other cross sell products Proactive resolution of customer queries Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Job Requirements Role/ Job Title: Lead RM Function/ Department: Retail Liabilities Job Purpose Incumbents will be driving RMs in the region to meet defined objectives. The role requirement is for managing the RMs in the branches. He/she will be responsible for leading the RM agenda: Engagement across products - Liabilities, Retail Assets, Business Banking, Trade Forex, Wealth & Insurance Business, Cross-Sell and improving Product holding per client. CASA Value Growth, deepening of existing relationships and acquiring high quality NTBs. The incumbent must possess strong knowledge of banking and investment products and solutions. Roles & Responsibilities Responsible for quality recruitment, Sales Planning, Business delivery tracking, Monitoring, and reviewing RM Performance and mentoring individuals for effective telecalling for achievement of the defined goals. Also responsible for ensuring adherence with telecalling guidelines as per regulatory industry norms. Ensuring the RM Team achieves goal sheet objectives and revenue targets to earn incentives. Also, responsible for monitoring quality of engagement for the team. Enhancing engagement with HNI customers through client meetings and/or joint calls with RMs, support functions in peer group and quality NTB Acquisitions. Ensuring engagement and coordination with various functional peers to ensure smooth business delivery from the team across Liabilities and Asset products of the bank, Trade Forex, Wealth business, Insurance and Credit Cards Business in the branch. Responsible for driving account and MF aggregator onboarding, Privilege program onboarding, Cross Sell in the RM Portfolio and to enhance Product Per Client ratios in the managed book. Ensuring Digital adoption and completion of the assigned Tasks, triggers, campaigns, and client outreach programs assigned to the RMs. Secondary Responsibilities Incumbent is responsible to ensure that the RMs provide quality service delivery to bank's customers and ensure process adherence. Envisage data driven sales plans for the managed book to improve portfolio quality. Ensure regular reviews, daily engagement and training for the team. Client requests and complaints to be addressed efficiently within stipulated timelines. Ensure all sales activity is recorded as per the organizational process and all bank policies are adhered to by self and team. Managerial And Leadership Responsibilities Lead the IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight. Attract and retain best-in-class talent for RM's in the region. Monitor key parameters on employee productivity and attrition rates and make necessary improvements. Champion the use of data analytics to increase engagement and product holding for customers being managed by the team. Education Qualification Graduation: Any Post-graduation: MBA/PGDM Experience: 4+ years of relevant experience in sales Show more Show less

Job Requirements Job Requirements Role/ Job Title: Associate Training Manager Function/ Department: Training Job Purpose This role will have dual responsibility. They will have blended role between process and soft skills trainer. They will be conducting end to end training, supporting agent from new hire, on job training and on floor training on updates, changes and refreshers. They will also conduct soft skills interventions on Voice, Emails and Chat processes Roles & Responsibilities Conducting new hire training. Create soft skills content for new hires and existing agents. Collecting process and communication TNI (Training Need Identification) and conducting refreshers. Gauge efficacy of all training; throughput, learning curve reduction, post training efficacy scores, etc. Conduct refreshers basis CSAT and NPS. Coordinating with product/ projects team and ensure smooth dissemination of new launches. Coordinate with operations, WFM, controls, compliance and quality team. Ability to learn and unlearn new products, process, tools, etc. Should be subject matter expert in LOB aligned. Should have excellent verbal and written communication skills. Education Qualification Graduation Experience: 5 years of relevant experience in Training. Show more Show less

Job Requirements Job Requirements Role/ Job Title: Relationship Manager - Current Account Function/ Department: Branch Banking Job Purpose The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals, and managing deliverables. Roles & Responsibilities CASA values build up and new client acquisition. Ensure effective client engagement leading to cross sell. Increase in 'Product holding per customer' within mapped portfolio. Ensure all the clients engaged are profiled and presented with suitable banking products. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Custodian of the branch vault, manage vault limits, cash, and non-cash transactions. Ensure Nil instances of cash shortage or excess at teller counter. Updating the key registers regularly and reviewing branch reports like end of day (EOD) cash position report LTR, Instruments issued etc. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format. Ensure strict adherence to the bank policies and compliance. Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Post-graduation: Any Show more Show less

Job Requirements Job Requirements Job Title – Associate Relationship Officer Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Manage zoning activity to map household needs in villages and areas allocated Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship Nudge behavioural changes in customers to drive them towards online banking Maintain high collections efficiency through discipline and drive Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Conduct field audits and customer verifications to ensure high quality of accounts Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services. Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Educational Qualifications Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience 0-1 years of relevant branch banking experience, fresher’s can apply. Show more Show less

Job Requirements Job Description Job Title – Trade Desk Officer Place of work – Anywhere in India Business Unit - Retail Banking Function – Branch Banking Job Purpose The role entails processing Trade transactions for branch and nearby branches under HUB and scope model. The role will closely collaborate with spoke branches, Trade CPU (operations Team), Trade product and Trade compliance to process trade transaction effectively for superior customer service. Responsibilities Roles & Responsibilities: First Level of Scrutinize & process the submitted documents like LC, BG, Export/ Imports, /LC Advising/ Confirmation/ Issuance/ SBLC/ Collections/ Bill Discounting, Payments etc. Ensure to minimise no. of Trade transaction rejection by Trade CPU. Handling of rejections/queries raised by Trade CPU. Assisting spoke branches in handling and managing trade transactions. Adherence defined TAT for Trade Products. Reduce/Eliminate customer complaints by providing superior services. To ensure that the transaction complies with all the regulatory requirements under the current RBI guidelines in addition to the banks internal policies and procedures. Good understanding of RBI & FEMA regulations and UCPDC. Liaise with other departments in relation to transactions being handled. Manage transaction follow-up and record updates accordingly Follow up with customers/RM/TC for closure of outstanding EDPMS and IDPMS. Regular interaction with relevant stakeholders for implementation of new products/policies/guidelines and improving operating efficiency & customer satisfaction. Handling back office related activities in an efficient manner. Assist in transactional regulatory checks as required. Assist the monitoring team in following up matters with clients as required Educational Qualifications Graduate - Any Experience 3+ years of experience in Trade Finance is must and overall experience should be 5-7 Years. Show more Show less

Job Requirements Job Requirements Job Title - Deputy Manager-Acquisition(Household) Place of work - Pan - India Business Unit - Retail Banking Function -Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of savings accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables Acquisition of NTB Savings account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality savings accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Level / Capacity - Junior Management Show more Show less

Job Requirements Job Requirements Role/ Job Title: Associate Manager-Acquisition (Household) Function/ Department: Branch Banking Job Purpose Role entails acquiring new customers for the bank's savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank's services and maintains a long-term relationship with them. Roles & Responsibilities Acquisition of savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises Provide regular feedbacks to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities Ensuring adherence to sales compliance and SOPs defined by the organization Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Job Title: Specialist - IT Governance & Compliance Business: New Age Job Purpose To ensure that an organization's information technology (IT) infrastructure, policies, procedures, and practices align with its business objectives, industry regulations, and best practices. IT Governance Specialists are responsible for developing, implementing, and maintaining IT governance frameworks, such as COBIT (Control Objectives for Information and Related Technologies) and ITIL (Information Technology Infrastructure Library), to manage IT risks, ensure compliance, and optimize IT investments Roles & Responsibilities Developing and implementing IT policies and procedures that align with organizational goals and industry best practices. Conducting periodic IT risk assessments to identify potential vulnerabilities and threats and recommending necessary controls to minimize risks. Ensuring that all IT projects are aligned with the organization's strategy, regulatory compliance requirements, and security standards. Establishing IT performance metrics and monitoring key performance indicators (KPIs) to measure the effectiveness and efficiency of IT processes. Providing guidance and support to IT teams on IT governance and risk management matters. Coordinating with internal and external auditors to facilitate IT compliance audits and ensure timely completion of audit recommendations. Identifying and implementing IT governance-related training needs for IT staff and end-users. Participating in the development, implementation, and maintenance of IT disaster recovery and business continuity plans. Staying up-to-date on the latest IT governance trends and industry standards to ensure that the organization is current with best practices. Collaborating with cross-functional teams to ensure that IT governance is integrated into business processes. Secondary Responsibilities Strong communication skills, self-driven, motivated, proactive approach and detail-oriented, yet comfortable working in a dynamic environment Ability to guide, mentor and manage a talent pool of Business Analysts. Qualifications: Graduation: Bachelor’s in Engineering / Technology / Mathematics / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Experience: 5 to 8 Years. Show more Show less

Job Requirements Job Title - Area Sales Manager - CA Place of work - Mumbai Business Unit - Retail Banking Function -Branch Banking Job Purpose The role entails managing and scaling up the retail branch banking business for the region by implementing strategies to achieve growth targets. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role bearer is responsible for identifying business potential areas for an acquisition of Current Account customers in assigned geographies and using enablers to guide a team to successfully converting the same. The role has a P&L responsibility contributing to the larger branch banking channel objectives. Responsibilities Roles & Responsibilities: Mentoring a team of Sales Managers across assigned command area of branches Identifying leads for an acquisition of potential customers for assets products thus generating fee-based revenues Monitoring daily sales call to ensure acquisition process is followed including market coverage Activating Current accounts clients on transactions, thereby responsible for current account float delivery against assigned targets Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team Responsible of timely resolution of customer queries Ensuring right level of staffing in the region for CA team Maintaining low team attrition Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers Recommend process changes in order to improve service efficiency and quality across the branch network Monitor the growth and execution as per the defined business plan Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements Enable teams to drive growth targets by providing necessary support Qualifications Educational Qualifications: Graduate – Any Post Graduate - Finance (MBA preferred) Experience 14+ years of relevant branch banking experience Show more Show less

Job Requirements Job Description Job Title: Specialist - IT Governance & Compliance Business: New Age Job Purpose To ensure that an organization's information technology (IT) infrastructure, policies, procedures, and practices align with its business objectives, industry regulations, and best practices. IT Governance Specialists are responsible for developing, implementing, and maintaining IT governance frameworks, such as COBIT (Control Objectives for Information and Related Technologies) and ITIL (Information Technology Infrastructure Library), to manage IT risks, ensure compliance, and optimize IT investments Roles & Responsibilities Developing and implementing IT policies and procedures that align with organizational goals and industry best practices. Conducting periodic IT risk assessments to identify potential vulnerabilities and threats and recommending necessary controls to minimize risks. Ensuring that all IT projects are aligned with the organization's strategy, regulatory compliance requirements, and security standards. Establishing IT performance metrics and monitoring key performance indicators (KPIs) to measure the effectiveness and efficiency of IT processes. Providing guidance and support to IT teams on IT governance and risk management matters. Coordinating with internal and external auditors to facilitate IT compliance audits and ensure timely completion of audit recommendations. Identifying and implementing IT governance-related training needs for IT staff and end-users. Participating in the development, implementation, and maintenance of IT disaster recovery and business continuity plans. Staying up-to-date on the latest IT governance trends and industry standards to ensure that the organization is current with best practices. Collaborating with cross-functional teams to ensure that IT governance is integrated into business processes. Secondary Responsibilities Strong communication skills, self-driven, motivated, proactive approach and detail-oriented, yet comfortable working in a dynamic environment Ability to guide, mentor and manage a talent pool of Business Analysts. Qualifications: Graduation: Bachelor’s in Engineering / Technology / Mathematics / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Experience: 5 to 8 Years. Show more Show less

Job Requirements Job Description: Business Analysis Manager-Debt Management Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Debt Management-Flows > Strategy Location: Mumbai, Maharashtra, India IDFC FIRST Bank is seeking a highly motivated and experienced Business Analysis Manager to join our Retail Banking team. As the Business Analysis Manager for Debt Management, you will be responsible for developing and implementing strategies to manage the bank's debt portfolio and optimize debt flows. Key Responsibilities Conduct in-depth analysis of the bank's debt portfolio and identify areas for improvement Develop and implement strategies to optimize debt flows and minimize risk Collaborate with cross-functional teams to ensure effective debt management processes Monitor and report on key performance indicators related to debt management Stay updated on industry trends and best practices in debt management Provide recommendations to senior management on debt management strategies and initiatives Manage a team of analysts and ensure timely and accurate delivery of reports and analysis Qualifications Bachelor's degree in Finance, Economics, or a related field Minimum of 5 years of experience in debt management, preferably in a retail banking environment Strong analytical skills and ability to interpret complex data Experience in developing and implementing debt management strategies Excellent communication and interpersonal skills Ability to work independently and in a team environment Proficiency in Microsoft Excel and other data analysis tools Knowledge of banking regulations and compliance requirements related to debt management If you are a driven and results-oriented individual with a passion for debt management, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, benefits package, and opportunities for growth and development within the organization. Join our team and be a part of our mission to provide innovative and customer-centric banking solutions. Show more Show less

Job Requirements Job Title – Collection Manager Function – Collections Job Purpose The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Roles & Responsibilities Responsible for managing and undertaking collections process for debts that have been assigned Regularly track the portfolio for specific buckets for the assigned area Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to allocate and achieve targets from agencies/ in house team Regularly follow up with the default customers Ensuring adherence to collection process and legal guidelines Tracing out absconded default customers and initiate recovery process Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis Educational Qualifications Graduate – Any Post Graduate – Any Experience: Minimum of 4 or more years of experience in Collections. Show more Show less

Job Requirements Job Requirements Role/Job Title: Partner - First Private Function/Department: Retail Liabilities Job Purpose This role is instrumental in acquisition of HNI & UHNI clients and building the relationship with the bank. They have to sell Investment & Insurance & other bank products to Private Banking clients to generate fee income Roles & Responsibilities Nurture and manage end to end customer relationships by fulfilling all their banking needs through wealth solutions provided by IDFC FIRST Bank. Provide a seamless banking experience from a product and interpersonal point of view. Achieve organizational objectives of high customer satisfaction scores. Acquire customers through natural market, open market activities, references from internal sources via existing branch and digital networks. Secondary Responsibilities Ensure regulatory compliance. High relationship management orientation; ability to forge effective relationships Strong focus on service delivery. Execution-oriented, i.e. driven to achieve results. Managerial & Leadership Responsibilities Team development. Ensuring the team is adequately staffed. Target achievement of team members. Education Qualification Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management. Post-graduation: MBA, PGDM. Experience: 10-18 years of relevant experience. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Role/Job Title: Relationship Manager-Kisan Credit Card Function/Department: Rural Banking Job Purpose The role entails providing financial solutions to meet the requirements of the KCC customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for NTB clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. Responsibilities Roles & Responsibilities: Responsible for increasing liabilities size of relationship via balances in accounts of existing KCC customers and enhancing customer profitability by capturing larger share of wallet. Review the inflows and outflows in the mapped accounts and also proactively identify potential business opportunities. Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings. Generate new sales leads for KCC customers through referrals from existing clients, brokers, etc. Responsible for acquiring new customers for KCC with a detail understanding of Credit assessment. Leverage knowledge on Liability, Fx, Trade and Client Relationship, Delinquency management, Relationship management and Analytical mind-set to increase volume of business. Managing portfolio effectively through continuous monitoring of accounts and renewals enhancement, retention and ensure Portfolio Hygiene with minimal open deferral and covenants. Develop a superior working relationship with Branch banking for cross leveraging and synergy optimization and work within the Overall Bank Eco System with other Stakeholders. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives. Understanding of Financial statements, Credit Assessment and title- security documents. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 5 to 10 years of relevant experience. Show more Show less

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets Educational Qualifications Graduate-Any-Full Time 12th- Any Experience 0-3 Years in NBFCs/Banking. Show more Show less