Job Requirements Job Title – Associate Relationship Manager-LAP Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets Educational Qualifications BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience 0-3 Years in NBFCs/Banking. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Home loan Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Job Requirements Job Title - Senior Sales Manager (Household) Business Unit - Retail Banking Job Purpose The role entails managing and scaling up the retail branch banking business for the region by implementing strategies to achieve growth targets. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role bearer is responsible for identifying business potential areas for an acquisition of Current Account customers in assigned geographies and using enablers to guide a team to successfully converting the same. The role has a P&L responsibility contributing to the larger branch banking channel objectives. Responsibilities Roles & Responsibilities: Mentoring a team of Sales Managers across assigned command area of branches Identifying leads for an acquisition of potential customers for assets products thus generating fee-based revenues Monitoring daily sales call to ensure acquisition process is followed including market coverage Activating Current accounts clients on transactions, thereby responsible for current account float delivery against assigned targets Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team Responsible of timely resolution of customer queries Ensuring right level of staffing in the region for CA team Maintaining low team attrition Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers Recommend process changes in order to improve service efficiency and quality across the branch network Monitor the growth and execution as per the defined business plan Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements Enable teams to drive growth targets by providing necessary support Show more Show less

Job Requirements Job Title – Area Debt Manager- Flows-Commercial Vehicle Function – Collections Job Purpose The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory. It includes administration of corporate policies and procedures and ensure that front delinquencies are minimized. Working closely with the legal team so that they can provide sound legal advice on how to manage delinquencies that the company faces. The role bearer end to end collection responsibility for the collections of the area allocated contributing to the larger organizational objectives of the bank. This is a critical role that has a direct impact on the financial institution's budget planning. Responsibilities Roles & Responsibilities: Responsible to handle an area for collections of specific products Responsible for collection efficiency and cost of collections for the assigned area Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to review account allocations and collections targets by bucket to agencies/ in house team Regularly follow up with the default customers through a dedicated team Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same Making sure that there is adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly Collaborate with legal team to ensure legal action is taken on specified cases Building relationships with key clients to ensure timely collections are made Determine suitable tactics or strategies for timely collections. ­Educational Qualifications Graduate – Any Post Graduate – MBA, PGDM Experience: Minimum of 5 - 8 years of experience in collections. Show more Show less

Job Requirements Job Requirements Role/Job Title: Market Head-First Private Business: Retail Banking Function/ Department: Retail Liabilities Place of work: Pan India Job Purpose This is a leadership role where 8-12 Private Banking RM's are mapped to them and this person is expected to help these RM's meet their AUM, TRV and Revenue Goals by mentoring, coaching, doing joint client meetings. They are also expected to manage 15-20 large clients and deliver 1.5 X of their Fixed Compensation in addition to the team goals. Roles & Responsibilities Owning the AUM, TRV and Revenue targets of the team and delivering on all financial parameters Provide a seamless banking and wealth management experience from a product and interpersonal point of view through the teams Achieve organizational objectives of high customer satisfaction scores Acquire Customers through the respective teams via natural market, open market activities, references from Internal sources via existing branch and digital networks network. Secondary Responsibilities Ensure regulatory compliance High relationship management orientation; ability to forge effective relationships Strong focus on service delivery Execution oriented, i.e. driven to achieve results. Managerial & Leadership Responsibilities Hiring and retention of teams Team development Ensuring team is adequately staffed Target achievement of team members Key Success Metrics AUM target, TRV Target, Revenue Target New to Wealth customers, Portfolio Quality Show more Show less

Job Requirements Role/ Job Title: Area Debt Manager – Flows -Rural Assets Function/ Department: Debt Management Job Purpose The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory. It includes administration of corporate policies and procedures and ensure that front delinquencies are minimized. Working closely with the legal team so that they can provide sound legal advice on how to manage delinquencies that the company faces. The role bearer end to end collection responsibility for the collections of the area allocated contributing to the larger organizational objectives of the bank. This is a critical role that has a direct impact on the financial institution's budget planning. Roles & Responsibilities Responsible to handle an area for collections of specific products. Responsible for collection efficiency and cost of collections for the assigned area. Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters. Responsible to review account allocations and collections targets by bucket to agencies/ in house team. Regularly follow up with the default customers through a dedicated team. Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same. Making sure that there is adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise. Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly. Collaborate with legal team to ensure legal action is taken on specified cases. Building relationships with key clients to ensure timely collections are made. Determine suitable tactics or strategies for timely collections. Education Qualification Graduation: Any Graduation Experience: 5 to 10 years of experience in collection Show more Show less

Job Requirements Job Title: DevOps Engineer Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Technology, Analytics & Digital Banking Department: New Age > Information Technology > Engineering > Digital Engineering Location: Chennai, Tamil Nadu, India IDFC FIRST Bank is seeking a highly skilled and motivated DevOps Engineer to join our growing team in Chennai, Tamil Nadu. As a DevOps Engineer, you will play a crucial role in our New Age department, specifically in the Information Technology, Engineering, and Digital Engineering teams. You will be responsible for designing, implementing, and maintaining our DevOps processes and tools to support our digital banking initiatives. Key Responsibilities Design, implement, and maintain our DevOps processes and tools to support our digital banking initiatives Collaborate with cross-functional teams to identify and implement automation opportunities Monitor and maintain the health and performance of our systems and applications Troubleshoot and resolve any issues in a timely manner Continuously improve our DevOps processes and tools to increase efficiency and productivity Stay up-to-date with industry trends and best practices in DevOps and digital banking Qualifications Bachelor's degree in Computer Science, Engineering, or a related field Minimum of 3 years of experience in a DevOps role Strong knowledge of DevOps principles and best practices Experience with automation tools such as Ansible, Puppet, or Chef Proficient in scripting languages such as Python, Bash, or PowerShell Experience with cloud platforms such as AWS, Azure, or Google Cloud Knowledge of containerization technologies such as Docker and Kubernetes Familiarity with Agile methodologies and CI/CD pipelines Excellent problem-solving and troubleshooting skills Strong communication and collaboration skills Ability to work in a fast-paced and dynamic environment If you are passionate about DevOps and digital banking and want to be a part of a dynamic and innovative team, then we want to hear from you! Join us at IDFC FIRST Bank and help us revolutionize the banking industry with cutting-edge technology. Show more Show less

Job Requirements Role/ Job Title: Branch Sales Manager-EIL Function/ Department : EIL Job Purpose The role bearer has the responsibility of sourcing loans from market using DSAs/DSTs and existing channel partners as well establishing a quality portfolio. It entails managing a team, maintain strong relationships, foster co-operation and communicate effectively across different mediums. The role bearer has to make sure adherence to the policies and guidelines set. The execution of these tasks must be accomplished in such manner which is both sales supportive and risk averse contributing to the larger objectives of the bank. Roles & Responsibilities Sourcing and managing channels from the market and acquiring business from them Ensuring quality portfolio by minimizing delinquency and rejection Extensive knowledge and understanding of retails assets, products, operations, and current market trends Identifying the changing market trends, channel development for acquiring business and provide high quality customer service Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service. Education Qualification Graduation: Any Post-graduation : MBA, PGDM Experience 5-10 years of relevant experience Show more Show less

Job Requirements Role/ Job Title: Sales Manager- 2 Wheeler Loan Function/ Department: 2 Wheeler Loan Job Purpose The role entails scaling up the business for the Two-wheeler lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - Product Head, Operations, Sales, Information Technology, Credit, Business Intelligence Unit for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs. Roles & Responsibilities Acquisition of 2 Wheeler Loan customers in the identified segment Meet and exceed the defined targets of new customer acquisitions month on month by analyzing transaction banking needs of the customer. Provide regular feedback to RM on opportunities and customer needs. Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Education Qualification Graduation: Any Graduate Post-graduation: MBA Experience: 2 to 5 years of experience Show more Show less

Job Requirements Role/ Job Title: Executive Secretary Function/ Department: Wholesale Banking Job Purpose: To assist the business and functional heads in executing their daily responsibilities. Roles & Responsibilities: Proactively handle all e-mail, scheduling and other correspondence. Support with scheduling presentations for various reviews and meetings. Manage travel and calendar related work. Individual will have to be responsible for, with a clear focus on keywords that help candidates/recruiter gauge the requirement. Help with managing claims. All administrative support and help to be extended to the senior. To represent the leader's calendar and availability in their absence for all requirements. Recommend improvements to processes and policies across the supporting teams and business to drive operational efficiencies and high quality customer service. Successful administrative management of the leader's time. Educational Qualification: Graduation: Post Graduation: Experience: 5-10 years of relevant experience in executive secretary role.

Job Requirements Job Description: Branch Sales Manager - EIL (Full-Time) Company Name: IDFC FIRST Bank Department: Retail Banking > Education Institution Loan > Sales IDFC FIRST Bank is seeking a highly motivated and experienced Branch Sales Manager to join our Retail Banking team in New Delhi, India. As a Branch Sales Manager, you will be responsible for driving sales and business growth for our Education Institution Loan (EIL) product in the assigned branch. Key Responsibilities: - Develop and implement sales strategies to achieve business targets for EIL product in the assigned branch - Build and maintain relationships with education institutions to generate leads and increase business opportunities - Conduct market research and analysis to identify potential customers and understand their needs and preferences - Train and mentor sales team members to ensure they are equipped with the necessary knowledge and skills to effectively sell the EIL product - Monitor and analyze sales performance and provide regular reports to senior management - Collaborate with other departments to ensure smooth and efficient processing of EIL applications and disbursements - Stay updated on industry trends and competitors' activities to identify potential risks and opportunities for the EIL product Qualifications: - Bachelor's degree in Business Administration, Finance, or a related field - Minimum of 5 years of experience in sales, preferably in the banking or financial services industry - Proven track record of achieving sales targets and driving business growth - Strong understanding of the education loan market and customer needs - Excellent communication, negotiation, and interpersonal skills - Ability to lead and motivate a team - Proficiency in MS Office and CRM software - Willingness to travel within the assigned region as needed

Role/ Job Title: Associate Debt Manager- Recoveries-Consumer Loan ⨯ Sell Function/ Department: Debt Management- Recoveries-Consumer Loan ⨯ Sell Job Purpose: The role bearer has the responsibility to plan, organize, direct and oversee the activities of the department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI (Equated monthly instalment) from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank. Roles & Responsibilities: Responsible for managing and undertaking collections process for debts that have been assigned. Regularly track the portfolio for specific buckets for the assigned area. Track & control the delinquency of the area, Bucket-wise & DPD (Days Past Due) wise and focus on non-starters. Responsible to allocate and achieve targets from agencies/ in house team. Regularly follow up with the default customers. Ensuring adherence to collection process and legal guidelines. Tracing out absconded default customers and initiate recovery process. Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases. Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report (Management Information System), reviewing of collection feedback on daily, weekly & monthly basis. Education Qualification: Graduation: Any Graduation Experience: 2 to 5 years of experience in Recoveries-Consumer Loan ⨯ Sell

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Educational Qualifications Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience 0-3 Years in NBFCs/Banking. Show more Show less

Job Requirements Job Requirements Job Description: Relationship Manager-First Wealth at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative and customer-centric financial solutions. With a strong presence in the retail banking sector, we are dedicated to helping our customers achieve their financial goals and aspirations. Job Title: Relationship Manager-First Wealth Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Branch Banking > Branch > Relationship Management Location: East of Kailash, New Delhi, Delhi 110065, India Additional Parameters Minimum 2 years of experience in wealth management or relationship management in the banking or financial services industry Strong knowledge of investment products and services, including mutual funds, insurance, and other wealth management products Excellent communication and interpersonal skills Proven track record of meeting and exceeding sales targets Ability to build and maintain strong relationships with clients Knowledge of local market and customer preferences Bachelor's degree in finance, business, or related field Relevant certifications such as NISM, AMFI, or IRDAI will be an added advantage Job Summary As a Relationship Manager-First Wealth at IDFC FIRST Bank, you will be responsible for managing and growing a portfolio of high net worth clients. You will be the primary point of contact for these clients and will be responsible for providing them with personalized wealth management solutions to help them achieve their financial goals. Key Responsibilities Build and maintain strong relationships with high net worth clients through regular communication and meetings Understand clients' financial goals and risk appetite and provide them with customized investment solutions Cross-sell various wealth management products and services to clients, including mutual funds, insurance, and other investment products Meet and exceed sales targets by acquiring new clients and increasing business from existing clients Keep up-to-date with market trends and changes in investment products and services Collaborate with other departments and teams within the bank to provide a seamless and exceptional customer experience Ensure compliance with all regulatory and internal policies and procedures Qualifications Minimum 2 years of experience in wealth management or relationship management in the banking or financial services industry Bachelor's degree in finance, business, or related field Relevant certifications such as NISM, AMFI, or IRDAI will be an added advantage Skills Excellent communication and interpersonal skills Strong sales and negotiation skills Ability to build and maintain strong relationships with clients In-depth knowledge of investment products and services Good understanding of local market and customer preferences Proficient in MS Office and other relevant software applications If you are a dynamic and driven individual with a passion for wealth management and a desire to provide exceptional customer service, we invite you to join our team at IDFC FIRST Bank as a Relationship Manager-First Wealth. Apply now and take the first step towards a rewarding career with us. Show more Show less

Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Job Requirements Job Title - Relationship Manager - First Wealth Place of work - Mumbai Business Unit - Retail Banking Function -Branch Banking Job Purpose -The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals and managing deliverables. Roles and Responsibilities --CASA value build up and new client acquisition. '- Ensure effective client engagement leading to cross sell. '- Increase in 'Product holding per customer' within mapped portfolio. Ensure all the clients engaged are profiled and presented with suitable banking products. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement. Responsible for creating a customer-focussed approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Custodian of the branch vault, manage vault limits, cash and non-cash transactions. Ensure Nil instances of cash shortage or excess at teller counter. Updating the key registers regularly and review branch reports like end of day (EOD) cash position report LTR, Instruments issued etc. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format. Ensure strict adherance to the bank policies and compliance. Secondary Responsibilities - List the deliverables other than primary, but essential for the role - Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to all clients to become their primary banker. Show more Show less

Job Requirements Job Requirements Job Title – Customer Service Executive Function/Department - Customer Experience Job Purpose The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company. Responsibilities Roles & Responsibilities: Will be required to provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution. Set a clear mission of enhancing Service quality and deploy strategies focused on that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement. Develop service procedures, policies and standards. Analyse MIS and enhance productivity and keep accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities. Control resources and utilize assets to achieve qualitative and quantitative targets. The goal is to enhance Service quality and the level of Customer focus in the organization. Also, manage employee morale and engagement levels so that Capital First is able to provide best in class service to its customers to increase Customer satisfaction, loyalty and retention. Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs. Explore business opportunities and faster resolution time with appropriate close looping. Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively. Improving brand image on complaints and grievance handling mechanism. Educational Qualifications: Graduation: Bachelor’s in engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management Experience: Minimum 2+ years into Customer Service Show more Show less

Job Requirements Role/Job Title: Technical Manager Business: Retail Banking Roles & Responsibilities 'Monitoring and adhering to process, technical policy, project approval policy Develop new policies/ initiatives & lead to region specific innovations. Project Approval grid through Developer Categorization Suggest process improvement & effective implementation of same Conducting spot checks at various locations and suggest region specific amendments to increase business and mitigate risk. Monitor technical evaluation process Manage vendors involved in the technical evaluation process. Ability to lead and nurture team, maintain quality, partner with business, maintaining portfolio quality. Train and evaluate the proficiency levels of the team on the regular basis, including cross functional trainings. Maintain TAT targets for the technical evaluation process. Show more Show less

Job Requirements Job Requirements Job Title - Deputy Manager-Acquisition(Household) Place of work - Pan - India Business Unit - Retail Banking Function -Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of savings accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables Acquisition of NTB Savings account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality savings accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Level / Capacity - Junior Management Show more Show less

Job Requirements Job Requirements Role/Job Title: Branch Relationship Manager-Rural Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer is responsible for understanding the client needs and working with customers to help them make the right decisions with their accounts. The role bearer must maintain updated knowledge on all bank products and services to ensure high quality assistance in resolving customer queries as well as developing new relationships with prospective clients. This is a critical role which leverages business generation opportunities to help achieve larger organizational objectives. Roles & Responsibilities Contribute to penetration of liabilities business in Rural markets through lead generations, account penetration and relationship deepening as per needs of customer. Ensure maintenance of Average Monthly Balance of Relationship of customers mapped to the incumbent. Deepen the relationship with existing customers of the branch. Ensure completion of account opening formalities with strict adherence to KYC norms. (Field verification Mandatory) Engage customers with multiple products at the time of account Opening. (viz: Mobile banking / Net banking registration / Recurring Deposit-Fixed Deposit activation) Ensuring account usage & constantly maintaining health of account. Ensure superior customer service to capture larger wallet share of population. Execute resolution of customer queries and issues. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: Any Graduate Experience: 2 years & above relevant branch banking experience. Show more Show less