Identity Access Management- Manager (Exp required 10 To 14 years)

Basic Qualifications:

Degree Required:

Minimum Years of Experience:

Preferred Knowledge/Skills:

Certifications specific to IAM (e.g., SailPoint Certified Engineer, CyberArk Trustee) are an advantage.

Demonstrates knowledge, leadership, and/or a proven record of success in the following areas:

• Oversee and provide strategic direction for the operational management of Identity Governance and Administration (IGA) tools such as SailPoint Identity Now/IIQ, Oracle Identity Manager, Saviynt or equivalent platforms.
• Lead the management and administration of Privileged Access Management (PAM) solutions, including CyberArk, Delinea, Beyond Trust, or similar technologies, ensuring robust privileged account lifecycle management, access policy enforcement, and compliance.
• Oversee and support Access Management (AM) solutions, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federation protocols (SAML, OAuth, OpenID Connect), leveraging platforms like Ping, Okta, Entra ID or equivalents.
• Drive optimization of access request management, approval workflows, and automated provisioning/de-provisioning processes to enhance efficiency and governance adherence.
• Ensure ongoing compliance with user lifecycle management best practices, role-based access control (RBAC), segregation of duties (SoD), and applicable regulatory requirements.
• Manage and mentor teams responsible for end-to-end operational support and administration of IGA, PAM, and AM tools, fostering skill development and high-performance delivery.
• Champion the configuration and customization of identity workflows, role and entitlement management, and access approval processes tailored to client-specific business and compliance needs.
• Collaborate cross-functionally with IT security, risk, compliance, and client stakeholders to align IAM and PAM strategies with organizational objectives.
• Oversee periodic access reviews, certifications, and remediation efforts to ensure continued adherence to governance policies and audit readiness.
• Lead initiatives to implement automation through scripting (PowerShell, Python, Ruby) and API integrations, driving operational efficiency and reducing manual effort.
• Own incident, problem, and change management processes related to IAM/PAM services, adhering to ITIL best practices and utilizing service management platforms such as ServiceNow.
• Develop and maintain comprehensive operational documentation, runbooks, and compliance evidence, ensuring clarity and accessibility for audits and governance purposes.
• Lead ongoing improvement efforts by monitoring developments in IAM industry trends, emerging security technologies, and regulatory changes, to proactively strengthen managed services capabilities.
• Manage client relationships and serve as a key point of escalation to resolve complex IAM and PAM operational challenges while maintaining high levels of customer satisfaction.
• Balance multiple priorities in dynamic environments, ensuring delivery excellence and adherence to service level agreements (SLAs).
• Promote knowledge sharing across teams and lead training efforts to build organizational expertise in IAM and PAM domains.
• Exhibit strong analytical, strategic thinking, and communication skills to effectively lead teams and engage with both technical and non-technical stakeholders.

Manager

Leadership and Client Engagements

• Lead and manage multiple client engagements focused exclusively on Identity and Access Management (IAM) services.
• Serve as the primary client relationship manager for IAM managed service delivery, ensuring alignment with client objectives, risk tolerance, and compliance mandates.
• Develop and implement tailored cybersecurity strategies leveraging IAM best practices and technologies.
• Mentor and develop IAM team members, fostering a culture of learning, knowledge sharing, and continuous improvement.
• Drive internal and client-facing workshops to communicate IAM program status, present findings, and recommend service enhancements.
• Identify new IAM service opportunities and support commercial growth through innovative identity and access solutions.
• Oversee the operations and support of IAM platforms, ensuring efficient incident response, problem resolution, and change management.
• Coordinate application and system onboarding within IAM architectures, verifying secure integration and policy alignment.
• Monitor SLAs, conduct root cause analyses, implement corrective actions, and report IAM service performance metrics.
• Champion continuous improvement efforts by automating IAM workflows, enhancing monitoring capabilities, and optimizing access governance processes.

Technical Expertise & Innovation

• Provide advanced guidance and architectural oversight for IAM solutions such as SailPoint, Oracle Identity Manager, CyberArk, Okta, and similar platforms.
• Lead IAM platform maintenance activities including patch management, upgrades, configuration changes, and tuning.
• Collaborate with internal and client cybersecurity teams to refine IAM detection methodologies, access controls, and identity lifecycle management processes.
• Drive automation initiatives utilizing scripting languages (PowerShell, Python, Ruby), REST APIs, and integration tools to streamline IAM service delivery.
• Stay current with emerging cybersecurity threats, vulnerabilities, and technology advancements relevant to IAM.
• Knowledge of, or hands-on experience with, Threat Detection & Response (TDR) or Vulnerability Management (VM) technologies and team leadership is preferred.

Governance, Compliance & Reporting

• Ensure all IAM managed services operate within PwC policies, client governance frameworks, and comply with applicable regulatory requirements.
• Lead comprehensive risk and compliance activities including regular access certifications, policy enforcement, and incident handling documentation.
• Prepare and present executive-level reports and dashboards covering IAM program effectiveness, risk posture, and compliance status.
• Support audits by providing evidence of IAM controls, process adherence, and remediation effectiveness.

Tools Knowledge:

Identity & Access Management:

Scripting & Automation:

Support & Management Platforms:

Databases & Protocols:

Utilities: