Hub Incharge

Roles & Responsibilities: 1) Rider Management - Providing training to rider partners & grooming - Conducting huddle for rider partners on daily basis - Managing & monitoring the performance of each rider to improve their performance - Handling rider escalations like- Payout issue, Customer issue, Fraud, Police cases - To drive discipline of the safety & hygiene of rider partners 2) Workforce Management - Rider Attrition & attendance management - Managing the performance of TLs in hub- providing feedback & inputs for improvement - Ensure Career Progression for the TLs working in your hub - Responsible for achieving the hub metrics i.e, OFD, OFP, FASR, FPSR, DSR, FIFO, NC, COD, Short Cash, CX Tickets etc - Managing & clearance of pendency shipments present in the hub - Responsible to delivery shipments within TAT- D0, D1, D2, 6+D 3) Inventory Reconciliation - Check the dashboard frequently for reconciliation of shipments done by TLs - Ensure 100% Inventory Reconciliation on daily basis - Identify the short or excess shipments in the hub - Take action on any kind of fraud or theft of shipment

4) Hub Layout Management - Bifurcation of the hub according to the hub activities - Implementation of 5S in hub for maintaining the hub layout - Ensuring that FIFO is done in a designated space - Designated space of internet, housekeeping, stationery, shipments & inventory - Maintaining good relationship with the owners & neighbors 5) Escalation Management - Managing the LH/DC volume & vehicle escalations - Resolving Rider Payout issue - IT, stationery, inventory issue to be managed - Managing the escalations raised against the hiring - Customer Escalation management within TAT - CCTV footage to be shared with the DC team for short/excess shipment - Sharing call recordings for MDND cases - Operational Excellence - Cash Management (Petty Cash & COD) - Loss Management (Damage/Product Swap/Potential Loss) - Hub Open House Activity (Weekly or Monthly) - Reducing the fake remarks - Closure of MDND cases - Control on Delivered to cancel shipments - Daily reconciliation & depositing of COD amount