Customer Success Manager HR Tech UpRise Labs

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Customer Success Manager at UpRise Labs, you will play a crucial role in ensuring our clients" success and satisfaction by being their primary point of contact post-onboarding. Your responsibility will be to understand each client's recruitment processes, goals, and success metrics in order to align our solutions effectively. By driving product adoption, providing training, and offering strategic insights, you will aim to maximize the value our clients derive from our product. Your role will involve acting as a trusted advisor and recruitment tech expert, guiding clients on best practices, new features, and optimization opportunities. Additionally, you will be tasked with identifying potential upsell or cross-sell opportunities and collaborating with the sales team to capitalize on them. Promptly addressing customer issues and coordinating with internal teams when necessary will also be part of your responsibilities. Monitoring account health, tracking usage and satisfaction metrics, and proactively managing risks will be essential in ensuring long-term relationships with key stakeholders, ranging from recruiters and HR heads to business leaders. The ideal candidate for this position should have a background in Customer Success, Account Management, or Recruitment Operations, preferably within an HR tech or SaaS environment. With a solid understanding of recruitment processes, ATS systems, or HR workflows, you should possess excellent communication skills, strong interpersonal abilities, and a problem-solving mindset. The ability to thrive in a fast-paced, high-growth startup environment and manage multiple clients efficiently will be key to success in this role. If you are passionate about helping customers succeed within the tech and recruitment space, we encourage you to apply for this exciting opportunity with UpRise Labs. Join us in transforming how organizations discover, assess, and hire top talent using the power of AI.,

Posted 4 days ago

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Presales & Demo Specialist TalentTrAIl

4.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

Talent Trail is an AI-powered Talent Intelligence platform that assists global organizations in hiring faster, smarter, and more inclusively. With a foundation of deep industry expertise and cutting-edge technology, we empower HR and business leaders worldwide to make data-driven talent decisions. Joining our team means becoming a part of an ambitious and rapidly expanding group dedicated to redefining how talent is discovered and developed. If you thrive in dynamic settings and aspire to influence the future of work, we are excited to connect with you. In this role, we are looking for a proactive Demo & Pre-Sales Specialist who will be responsible for leading client demo sessions and driving pre-sales engagement. As the primary product expert that prospects interact with, you will own the demo experience, address initial queries, and ensure seamless coordination with the sales team. Key Responsibilities: - Conduct engaging product demos tailored to address client pain points. - Qualify leads and identify key decision-makers within potential client organizations. - Manage pre-sales follow-ups and nurture prospects showing high intent. - Collaborate with the sales team to expedite the progression of deals. - Track demo feedback and communicate valuable insights to the product and marketing teams. Requirements: - 3-6 years of experience in pre-sales, solution consulting, or product demos, preferably in the SaaS/HRTech domain. - Possess strong communication, storytelling, and consultative skills. - Experience with CRM and sales automation tools. - Ability to simplify complex product features into tangible business value. Preferred Qualifications: - Exposure to Talent Intelligence, Applicant Tracking Systems (ATS), or HR workflows. - Previous experience in fast-paced startup environments. - Background in Talent Technology, Software as a Service (SaaS), or Human Resources Technology (HR Tech). If you are passionate about leveraging your skills to drive impactful client interactions and contribute to reshaping the future of talent acquisition, we encourage you to explore more about us at: [Talent Trail Website](https://talenttrail.ai).,

Posted 6 days ago

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