HR Shared Services Associate - Global Contact Center

HR Shared Services Associate - Global Contact Center (Third Party Payroll)

• We are seeking a skilled and motivated graduates with experience in handling tickets and calls relevant to HR.
• The candidate will be responsible for addressing employee queries related to Human Resources processes.
• The candidate should possess high Interpersonal communication skills and must be capable of handling 80 to 100 transactions per day (calls and tickets) with patience and efficiency.
• The role requires a minimum of six months to one year of experience in a relevant field.
• Shift Timing: Work in Rotational shifts

Responsibilities:

• Address internal employee queries regarding ‘Human Resources - hire to retire’ processes, policies, procedures and employee compensation.
• Provide exemplary support and ensure 100% accuracy & compliance in all transactions.
• Maintain high level of employee satisfaction and up-to-date records of all employee interactions.
• Attend training sessions and stay current with company policies and procedures.
• Base location – Initial 3 to 4 months in Bangalore Global village office till KT is completed and agent can work independently.
• Post KT phase, agent can continue working in Global village or we can look into possibility of changing working location to either Hebbal or Whitefield.
• During KT, we would expect agent to work form office, post completion of KT we will extend hybrid working.

Commute Facility:

Shuttle service from RV college Metro stop to Office location in Global Village.

• Morning 8 AM to 12 PM -> Every 15 Mins
• Evening 5 PM to 8 PM -> Every 15 Mins