HR Operations Executive

HR Operations & Client Escalations

About the Role

We are looking for an organised, proactive, and responsible HR Operations & Client Escalations Executive to manage day-to-day HR activities, editing coordination, courier operations, and client-related escalations.

The role involves coordinating with the HR, Editing, Customer Support, and Photography teams to ensure smooth internal operations and timely delivery of client commitments.

The ideal candidate should have strong follow-up skills, excellent communication abilities, and the willingness to take ownership of tasks from start to finish.

Key Responsibilities

1. HR Operations & Recruitment

Manage recruitment for full-time, freelance, and other positions.

Coordinate candidate sourcing, interviews, follow-ups, and selections.

Handle employee onboarding, offer letters, documentation, attendance, and leave records.

Maintain employee records, HR databases, and documentation.

Coordinate monthly payroll inputs and salary-related documentation.

Communicate HR policies, processes, and updates to employees.

Assist with employee queries, engagement, and exit formalities.

2. Editing Coordination & Client Deliverables

Coordinate with the Editing Team to ensure client-selected pictures, videos, and other deliverables are processed correctly.

Ensure client selection links are received and forwarded to the editing team promptly.

Track editing progress and ensure preview links are shared with clients within the timelines committed by the Customer Support Team.

Coordinate the delivery of final edited pictures, videos, and other deliverables through email.

Maintain a tracker for pending selections, editing timelines, preview links, and final deliveries.

Follow up proactively to prevent delays in client deliverables.

3. Customer Support & Client Escalations

Handle escalations related to client servicing, editing delays, missing deliverables, and other operational concerns.

Take ownership of escalations from initiation to resolution.

Coordinate with Customer Support, Editing, Photography, and other relevant teams to resolve client concerns.

Ensure timely communication and resolution of client issues.

Maintain an escalation tracker and identify recurring issues.

4. Courier & Dispatch Operations

Coordinate the dispatch of client albums, Welcome Baby Decor Kits, and other physical deliverables.

Track shipments and ensure timely dispatch and delivery.

Coordinate with courier partners regarding delays, delivery issues, and shipment discrepancies.

Handle courier-related escalations end-to-end.

Maintain dispatch records, tracking details, and delivery confirmations.

Ensure physical deliverables are dispatched within the committed timelines.

5. Reporting & Accountability

Maintain reports covering recruitment, employee records, editing timelines, pending deliveries, courier dispatches, and client escalations.

Ensure all assigned activities are completed within defined timelines.

Maintain clear communication and accountability across departments.

Provide regular updates to management.

Ideal Candidate

2–3 years of relevant experience in HR Operations, Operations Coordination, or Client Servicing.

Experience in recruitment, employee documentation, and HR administration.

Excellent communication and follow-up skills.

Strong organisational and multitasking abilities.

Ability to coordinate with multiple departments.

Comfortable handling client escalations calmly and professionally.

Proactive, dependable, and detail-oriented.

Willingness to take ownership and ensure tasks are completed on time.

What This Role Offers

An opportunity to work across HR, editing coordination, client servicing, and business operations in a growing organisation.

The role offers hands-on experience in building efficient processes, improving internal coordination, and ensuring a smooth client experience.

Employment Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Experience:

• HR operations : 2 years (Required)
• Client management : 2 years (Required)

Language:

• English (Required)

Work Location: In person