Posted:1 week ago|
Platform:
On-site
Full Time
Job Description
Accountabilities:
?Provide 1st level support to the British Council staff via email, voice, Success factor tool & a mobile application.
?Resolve or assign HR administration issues raised by the British Council internal staff.
?Support in creating/ amending various contracts such as Joining, Internal Job Postings, international mobility.
?Support in creating/ amending positions on the portal.
?Support in generating country level reports on various HR metrices.
?Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
?Follow up with the concerned department/ customers across the globe (110+ countries) to ensure the customer query has been resolved via email or phone within the agreed service levels.
?Call back customers to update them about the status of their queries.
?Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.
Tata Consultancy Services Limited
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