Housekeeping Supervisor

Housekeeping Supervisor — The Quorum Hotel (Mysuru)

Department: Housekeeping
Reports to: Executive Housekeeper / Operations Manager (as applicable)
Team Led: Room Attendants, Housemen, Public Area Attendants, Laundry (coordination)

Role Summary

Ensure immaculate rooms and public areas, efficient shift operations, and swift guest service. Lead a small team on the floor, uphold hygiene & safety standards, and control inventories to meet The Quorum Hotel’s quality benchmarks.

Key ResponsibilitiesOperations & Guest Service

• Conduct room/public-area inspections; release rooms on PMS once standards are met.
• Monitor room status (VD/VC/O/OOS/OOO), turn-down, VIP set-ups, and special amenities.
• Handle guest requests/complaints promptly; close tasks on the HK/PMS system.
• Manage Lost & Found as per SOP (logging, storage, handover).

People & Training

• Allocate sections/boards, brief/debrief the team; maintain duty rosters and attendance.
• Onboard and train associates on SOPs, chemical safety, equipment usage, and grooming.
• Coach for productivity (rooms per RA) while maintaining quality.

Quality, Safety & Compliance

• Maintain cleaning SOPs, deep-cleaning calendars, spring-clean schedules, and PA audits.
• Enforce chemical handling (MSDS), PPE usage, fire safety, and hygiene protocols.
• Coordinate pest-control, linen quality checks, and preventive maintenance with Engineering.

Inventory & Cost Control

• Control and record daily issue/consumption of linen, supplies, and chemicals.
• Track par levels (linen & guest supplies); raise indents and verify GRNs with Stores.
• Support monthly stock-takes; minimize variances and reduce CPOR.

Administration & Coordination

• Maintain checklists, inspection scores, logbooks, and breakout-area hygiene.
• Liaise with Front Office on room priorities, early arrivals, and late checkouts.
• Prepare daily reports (inspections, OOO/OOS, deep-clean progress, L&F register).

Eligibility & Skills

• Diploma/Certificate in Hotel Management preferred; 2–4 years in Housekeeping with at least 1 year as Supervisor/Team Leader (flexible for strong candidates).
• Strong knowledge of room/public-area standards, chemicals, and machinery (vacuum, scrubber, extractor).
• Working knowledge of a PMS/Task app (e.g., Opera/Fidelio/HotSOS) and MS Excel for reports.
• Eye for detail, people handling, and calm guest interaction.
• Languages: English essential; Kannada/Hindi an advantage.

Key Performance Indicators (KPIs)

• Room Readiness by standard check-in time (%).
• Inspection Score (average % for rooms & PA).
• Guest Request TAT (avg. minutes) & complaint closures.
• Productivity (rooms cleaned per RA per shift) with quality.
• CPOR for HK supplies & linen; monthly inventory variance.
• Deep-clean & spring-clean schedule adherence (%).
• L&F compliance (100% logged & closed as per SOP).

Work Conditions

• Rotational shifts, weekends/holidays as per roster.
• Standing/physical work with equipment; PPE provided.
• Uniform & grooming standards as per The Quorum Hotel policy.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person