The Quorum Hotel is searching for a highly motivated and experienced Front Office Manager to lead our team and ensure exceptional guest experiences. As the face of our hotel, you will play a vital role in setting the tone for guest satisfaction and driving positive reviews. Responsibilities: Oversee all aspects of the front office operation, including guest check-in/check-out, reservation management, and cashier duties. Recruit, train, supervise, and schedule a team of front office staff, ensuring they deliver exceptional customer service. Develop and implement front office policies and procedures to optimize efficiency and guest satisfaction. Respond promptly and professionally to guest inquiries, concerns, and complaints, striving for resolution and exceeding expectations. Manage room inventory, rates, and availability to maximize occupancy and revenue. Prepare daily reports on guest activity, room revenue, and other key metrics. Maintain accurate and up-to-date guest records and financial transactions. Collaborate with other departments (e.g., housekeeping, maintenance) to ensure seamless guest experiences. Monitor office supplies and order replacements as needed. Cultivate a positive and professional work environment for the front office team. Uphold all company policies and security protocols. Qualifications: Minimum 3 years of experience in a front office management role, preferably within the hospitality industry. Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred). Strong understanding of hotel operations and guest service principles. Excellent communication, interpersonal, and problem-solving skills. Proficient in Microsoft Office Suite and property management software (PMS). Ability to work effectively under pressure and manage multiple priorities simultaneously. Strong attention to detail and accuracy. Positive attitude, professional demeanor, and a genuine passion for hospitality. Compensation and Benefits: The Quorum Hotel offers a competitive salary and benefits package commensurate with experience. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Food provided Internet reimbursement Provident Fund Schedule: Day shift Evening shift Supplemental Pay: Overtime pay Performance bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Microsoft Office: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9035062106
Position: Reservation Executive Department: Front Office / Reservations Reporting To: Front Office Manager / Reservation Manager Location: The Quorum Hotel, Mysore 1. ROLE SUMMARY The Reservation Executive is responsible for handling all room booking enquiries efficiently, maximizing occupancy and revenue, and ensuring smooth reservation operations. This role requires strong communication skills, attention to detail, and the ability to deliver exceptional guest service at every stage of the booking process. 2. KEY RESPONSIBILITIESA. RESERVATION HANDLING Manage incoming reservations via phone, email, website, OTAs, and walk-ins. Accurately update bookings in the PMS (Property Management System). Confirm reservations promptly with correct rates, inclusions, and policies. Identify and convert enquiries into confirmed bookings through effective upselling. Maintain updated room inventory and rate parity across platforms. B. OTA & CHANNEL MANAGEMENT Coordinate with OTA partners (Booking.com, MakeMyTrip, Agoda, etc.). Update inventory, rates, blackout dates, and promotions. Monitor reviews and property listings for accuracy. Coordinate with Revenue Manager/Sales Team for daily rate changes. C. GUEST COMMUNICATION Respond promptly to guest enquiries and special requests. Send booking confirmations, itineraries, pre-arrival messages, and reminders. Coordinate with other departments for special arrangements (birthdays, honeymoon, corporate requirements, etc.). Ensure smooth communication from reservation stage to check-in. D. COORDINATION WITH INTERNAL TEAMS Work closely with Front Office, Sales, Housekeeping, and F&B for daily room status. Share group booking requirements and rooming lists. Attend daily briefings and provide reservation updates. E. REVENUE & REPORTING Ensure correct rate codes, corporate rates, and promotions are used. Track daily pick-up reports, occupancy forecast, and arrivals list. Assist management with reservation MIS, conversion rate data, and monthly reports. Monitor no-show, cancellation, and overbooking patterns. F. GUEST EXPERIENCE & SERVICE QUALITY Deliver a warm, friendly, and professional booking experience. Upsell room upgrades, meals, airport transfers, and premium packages. Follow brand standards and maintain a high level of accuracy in all communication. Ensure zero errors in dates, rates, and guest details. 3. REQUIRED SKILLS & QUALIFICATIONSEducation Degree/Diploma in Hotel Management or relevant field. Experience 1–3 years of experience in hotel reservations or front office. Knowledge of PMS (IDS/Opera/eZee/Other). Experience in OTA management preferred. Skills Excellent communication and telephone etiquette. Strong computer skills and knowledge of MS Office. Sales-oriented with upselling skills. High attention to detail and accuracy. Ability to handle pressure and multitask. 4. PERSONAL ATTRIBUTES Pleasant personality and professional grooming. Positive attitude and willingness to learn. Problem-solving ability with guest-first mindset. Strong coordination and teamwork skills. 5. KPIs (KEY PERFORMANCE INDICATORS) Reservation Conversion Rate Occupancy & Revenue Contribution Accuracy of Entries (Zero Errors Policy) OTA Score & Response Efficiency Guest Satisfaction Timely Reporting & Coordination Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Internet reimbursement Provident Fund Work Location: In person
Position: Banquet Executive Department: Food & Beverage – Banquets Reporting To: Banquet Manager / F&B Manager Location: The Quorum Hotel, Mysore 1. ROLE SUMMARY The Banquet Executive is responsible for coordinating, executing, and ensuring smooth operations of all banquet events at The Quorum Hotel. This includes guest handling, event setup, vendor coordination, staff supervision, and maintaining the highest level of service standards to deliver exceptional event experiences. 2. KEY RESPONSIBILITIESA. EVENT OPERATIONS Coordinate and execute all banquet events including weddings, conferences, corporate meetings, parties, and hotel-hosted functions. Ensure timely setup of banquet halls as per BEO (Banquet Event Order) – including seating, décor, audio-visual, lighting, buffet layout, and service flow. Conduct pre-event briefings with staff on event schedule, responsibilities, and guest expectations. Supervise service during the event and ensure smooth execution from start to finish. Coordinate closely with Kitchen, Front Office, and Housekeeping teams for timely support. B. GUEST SERVICE & CLIENT HANDLING Act as the primary point of contact for event organizers and guests during the event. Address guest requests, complaints, and last-minute changes calmly and efficiently. Maintain strong relationships with clients and ensure repeat business through excellent service. C. ADMINISTRATION & DOCUMENTATION Prepare and review BEOs with Sales/Events team. Maintain event checklists, consumption reports, and billing summaries. Track inventory of banquet equipment, linen, cutlery, and glassware. Ensure proper handover to Accounts team for billing and closure. D. STAFF SUPERVISION Schedule and supervise banquet staff including servers, stewards, captains, and support staff. Conduct training in service standards, etiquette, grooming, and guest handling. Monitor grooming standards and discipline of the banquet team. E. REVENUE & COST CONTROL Coordinate with Sales for upselling menu items, AV equipment, décor, and additional services. Reduce wastage of food, beverages, and resources through effective planning. Track breakage, pilferage, and report variances to management. F. SAFETY, HYGIENE & COMPLIANCE Ensure banquet areas follow hygiene and cleanliness standards at all times. Make sure fire safety, emergency exits, and equipment handling procedures are followed. Comply with all hotel SOPs and service standards. 3. REQUIRED SKILLS & QUALIFICATIONSEducation Degree/Diploma in Hotel Management or equivalent. Experience 2–4 years of experience in Banquet Operations or F&B service in a reputed hotel. Experience handling weddings and corporate events preferred. Skills Excellent communication and coordination skills. Strong leadership and team management abilities. Outstanding guest service orientation. Knowledge of event setups, F&B service styles, and audio-visual basics. Ability to multitask and work under pressure. 4. PERSONAL ATTRIBUTES Well-groomed, confident, and professional. Problem solver with a calm and positive attitude. Strong sense of responsibility and ownership. Flexible to work morning/evening shifts, weekends, and event timings. 5. KPIs (KEY PERFORMANCE INDICATORS) Guest Satisfaction Score Event Execution Quality & Timeliness Revenue Upsell Contribution Cost & Inventory Control Staff Productivity & Grooming Zero Complaints/Service Recovery Handling Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Food provided Provident Fund Work Location: In person
Responsibilities Manage and oversee the daily operations of the accounting department Process month and end year process, accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital assets reconciliations, trust account statement reconciliations, check runs, fixed asset activity, debt activity etc Monitor and analyse accounting data and produce financial reports or statements Establish and enforce proper accounting methods, policies and principles Coordinate and complete annual audits Provide recommendations Improve systems and procedures and initiate corrective actions Assign projects and direct staff to ensure compliance and accuracy Meet financial accounting objectives Establish and maintain fiscal files and records to document transactions Requirements Proven working experience as Accounting Manager Advanced computer skills on MS Office, accounting software and databases Ability to manipulate large amounts of data Proven knowledge of accounting principles, practices, standards, laws and regulations High attention to detail and accuracy Ability to direct and supervise Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person