Housekeeping Supervisor

Job Summary:

The Housekeeping Supervisor is responsible for supervising the daily operations of the housekeeping department, ensuring cleanliness, orderliness, and appearance of all guest rooms, public areas, and back-of-house areas. The supervisor ensures that staff are trained, motivated, and working efficiently to uphold high standards of hygiene and guest satisfaction.

Key Responsibilities:

• Supervise and inspect the cleaning of guest rooms, corridors, public areas, and back-office areas.
• Ensure that housekeeping staff adhere to standard operating procedures (SOPs) and safety regulations.
• Coordinate daily housekeeping operations and allocate tasks to staff.
• Conduct regular room checks for quality assurance and report maintenance issues.
• Train, coach, and evaluate performance of housekeeping staff.
• Maintain inventory of cleaning supplies, linen, and guest amenities.
• Handle guest complaints promptly and professionally.
• Prepare daily reports related to room occupancy, housekeeping productivity, and room status.
• Ensure lost and found items are handled according to hotel policy.
• Assist in hiring, scheduling, and disciplinary procedures as needed.

Qualifications and Skills:

• High school diploma or equivalent; a diploma or degree in Hospitality Management is preferred.
• Minimum 2–3 years of housekeeping experience, with at least 1 year in a supervisory role.
• Good communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Knowledge of cleaning techniques and equipment.
• Ability to work under pressure and flexible hours, including weekends and holidays.
• Basic computer knowledge (Excel, Word, PMS preferred).

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person