Housekeeping Manager (HOD)

Oversee and manage all daily housekeeping operations, including [e.g., guest rooms/patient rooms/apartments], public areas, back-of-house areas, offices, and laundry services.

Develop, implement, and monitor efficient cleaning schedules, procedures, and checklists to ensure consistent high standards across the property.

Conduct thorough and regular inspections of all areas to ensure impeccable cleanliness, proper maintenance, and strict adherence to established protocols.

Coordinate seamlessly with other departments such as Front Office, Engineering, Food & Beverage, and Sales & Marketing to ensure smooth operations and exceptional [e.g., guest/patient/resident] satisfaction.

Manage the property's lost and found operations and implement efficient procedures.

Lead the full employee lifecycle for the housekeeping department: recruit, onboard, train, supervise, and evaluate all housekeeping staff (e.g., room attendants, public area attendants, laundry staff, supervisors, team leaders).

Develop and deliver comprehensive ongoing training programs focusing on advanced cleaning techniques, safety procedures, chemical handling, product usage, [e.g., guest/patient] service etiquette, and adherence to company standards.

Set clear, measurable performance expectations, provide regular, constructive feedback, and conduct formal performance reviews.

Motivate, inspire, and foster a positive, collaborative, and highly productive work environment within the housekeeping team.

Efficiently manage staff scheduling, attendance, leave requests, and address disciplinary actions in accordance with company policy and Indian labor laws.

Establish, implement, and rigorously maintain the highest international and local standards of cleanliness, hygiene, and presentation throughout the entire property.

Implement robust quality control measures and conduct regular internal audits to ensure all standards are consistently met and exceeded.

Stay abreast of the latest cleaning technologies, eco-friendly products, and industry best practices (both global and specific to the Indian market) to continuously improve service quality, efficiency, and sustainability.

Promptly and effectively address and resolve all [e.g., guest/patient/resident] complaints or concerns related to housekeeping services, ensuring a satisfactory resolution.

Prepare, manage, and adhere to the annual housekeeping budget, meticulously controlling expenses related to payroll, cleaning supplies, equipment, linen, and laundry services.

Monitor and manage inventory levels of all cleaning supplies, linens, [e.g., guest amenities/medical supplies], and equipment; implement effective ordering, receiving, and control procedures to minimize waste, prevent pilferage, and ensure continuous availability.

Proactively negotiate with suppliers and vendors to obtain competitive pricing for products and services while maintaining uncompromising quality standards.

Identify and promptly report all maintenance needs (e.g., broken fixtures, malfunctioning equipment, wear and tear) to the Engineering/Maintenance department, following established protocols.

Oversee the proper care, preventive maintenance, and secure storage of all housekeeping equipment.

Manage comprehensive linen and uniform inventories, including ordering, distribution, repair, and control of damages and discards.

Ensure strict adherence to all health, safety, and sanitation regulations mandated by local authorities (e.g., Nashik Municipal Corporation), state (Maharashtra), and central government bodies, as well as organizational policies (e.g., OSHA guidelines, HACCP principles for F&B areas, specific infection control protocols for hospitals).

Implement and enforce the proper use of personal protective equipment (PPE) and safe handling of all chemicals and cleaning agents.

Conduct regular safety briefings, drills, and comprehensive training for the team to ensure a safe working environment.

Develop and implement emergency procedures relevant to housekeeping operations (e.g., fire, medical emergencies).