Housekeeping, Executive Housekeeper (Hospitality Background)

Primary Purpose
To manage entire housekeeping and laundry operations of the resort and ensure compliance with the local, state, and FHRAI guideline in hygiene and cleanliness. Major skills and accountabilities of position (4-6 major accountabilities)

1. Should have strong leadership abilities and organizational skills.

2. Should have thorough knowledge of housekeeping Budgets, Manpower Planning & Forecasts.

3. Should have in depth knowledge of chemicals used in housekeeping & laundry and of latest trends followed in HK operations.

4. Should able to think out of the box and able to drive change and look for operational efficiency / synergies across the resort by following SOP’s.
5. Should able to address complaints of guests and provide excellent customer service keeping organizational interests in place.

Duties and Responsibilities

1. To supervise all managers, plans and assigns work assignments, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department.

2. Responsible for cleanliness, maintenance and appearance of the entire Hotel in close coordination with the Resort Managers.

3. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time log book of all employees within the department.

4. Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.

5. Preparing and updating SOPs of the department in line with latest housekeeping trends in the industry.

6. Evaluating the existing process of HK department, taking the corrective measures and implementing the same as per the requirement of the department.

7. Discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.

8. Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

Work relations (context - main interfaces - functional report)
1. Reports directly to Director. 2. Interfaces strongly with all functional / department heads and employees. 3. Interfaces strongly with housekeeping vendors

Experience and qualifications required for the job

Should have excellent written and verbal communication and interpersonal skills in English and local language.

Minimum 10 – 12 years housekeeping experience in a managerial capacity with 5 Star Hotels (250+ keys) and out of that at least 3 – 4 years’ experience as Assistant or Executive Housekeeper.

Minimum Qualification:

Minimum Job Experience:

Reporting to:

Travel: