Housekeeping Associate

Job role

Location

Department

Job experience

Job brief

The housekeeping supervisor/executive/associate shall be responsible for maintaining the cleanliness of the hotel/backpacker hostel including rooms, lobbies, public areas, restaurants and all spaces ensuring the highest standards of hygiene, cleanliness, and service as per company defined guidelines.

Key responsibilities

1. Understanding of the hospitality/hotel industry with extensive work experience
2. Understanding of the company's operational standards
3. Understanding the nuances of managing a hotel under a brand network
4. Understanding of cleaning and sanitization procedures
5. Ensuring various spaces in the hotels are timely cleaned, sanitized and prepared for incoming guests
6. Maintaining cleanliness of public areas such as lobbies, restaurants, restrooms, receptions, etc.
7. Understanding of various cleaning agents, equipments, materials, supplies, etc.
8. Reporting maintenance and safety issues promptly
9. Following health and safety regulations and sanitation policies
10. Conducting regular audits to ensure compliance with standard operating procedures (SOPs)
11. Coordinating with the front desk and kitchen departments as required
12. Managing operational quality with attention to detail on various parameters such as infrastructure, services, operations, etc. to ensure high service quality
13. Handling & resolving escalations and grievances

Qualifications

1. Min. qualification - 12th pass or diploma in hospitality
2. Min. 1 year of experience in a hotel, hostel, guest house, etc.
3. Outstanding communication, interpersonal & time-management skills
4. Flexible to relocate anywhere in northern India
5. High attention to detail