Hotel Receptionist

Job Title: Hotel Receptionist
Location: Knowledge Park-5, Greater Noida
Salary: ₹20,000 - ₹25,000 (in hand)
Experience: Minimum 6 months -1 years in the hotel industry

Job Responsibilities:

• Front Desk Management: Greet guests upon arrival and departure in a friendly and professional manner. Manage guest check-ins and check-outs efficiently.
• Customer Service: Provide excellent service by addressing guest inquiries, resolving complaints, and ensuring a positive guest experience.
• Reservations: Manage reservations, handle booking requests, and coordinate with the housekeeping and management team to ensure rooms are ready.
• Phone Handling: Answer and route phone calls to appropriate departments. Provide necessary information to guests over the phone.
• Documentation: Maintain records of guest details, bookings, and payments. Ensure accurate documentation of guest information for check-in and check-out.
• Communication: Effectively communicate with guests, colleagues, and management to ensure smooth operations.
• General Administrative Duties: Handle basic office tasks such as filing, responding to emails, and data entry.
• Maintaining Cleanliness: Ensure the reception area is clean, organized, and welcoming at all times.

Skills Required:

• Communication: Excellent verbal and written communication skills.
• Computer Literacy: Basic knowledge of computer software (MS Office, hotel management software, etc.)
• Personality: Pleasing and professional personality with a courteous attitude.
• Multitasking: Ability to handle multiple tasks at once and work in a fast-paced environment.
• Problem Solving: Ability to address issues quickly and effectively, ensuring guest satisfaction.
• Teamwork: Ability to work well with other team members and departments.

Interested candidates can share their resume on whatsapp- 9971003846

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

• Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel industry: 1 year (Required)
• receptionist: 1 year (Required)
• Front desk: 1 year (Required)
• Customer service: 1 year (Required)
• Administrative: 1 year (Required)

Language:

• fluent english (Required)

Work Location: In person