3375 Hotel Management Jobs - Page 15

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur and Mohali. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur and Mohali . Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur and Mohali. Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur and Mohali . Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Freshers/Exp Both Can Apply > Salary Range (CTC) : 3-4.5 LPA > Excellent Communication Skills Required > Relocation Bonus 10000 > 14 Days Free Guest House Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Responsibilities: * Manage food court operations from opening to closing * Ensure quality control standards met * Oversee staff scheduling & training * Collaborate with vendors on promotions & events Free meal

Responsibilities: * Manage food court operations from opening to closing * Ensure quality control standards met * Oversee staff scheduling & training * Collaborate with vendors on promotions & events Free meal

Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviors that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Purpose and Scope of position-This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Required experience and education- No experience required Minimum education qualification 12th / Diploma + Competencies- Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special

Key Responsibilities: Operations: Oversee daily operations, maintain food quality, and ensure compliance with health and safety regulations. Customer Service: Deliver excellent customer experiences and resolve complaints professionally. Team Management: Recruit, train, and develop staff; manage scheduling and performance reviews. Financial Management: Control costs, manage budgets, and analyze financial performance to maximize profitability. Marketing: Implement local marketing initiatives to drive sales and build brand presence. Qualifications: Education: High school diploma; degree in hospitality management preferred. Experience: 3-5 years in fast-food or quick-service management. Skills: Strong leadership, communication, and organizational abilities. Availability: Flexible hours, including nights, weekends, and holidays.

Role Description: Responsible for delivery of services with the satisfaction of customer and client Key Responsibilities - To report for duties well-groomed and in proper uniform (Haircut, Nails, Uniform, Shoes, Pad, pencil etc.) - Attend briefing before start of shift and debriefing at the end of shift - Check the menu and note special instructions from the supervisor at the beginning of the day - To do all mis end place’ correctly before the service time to ensure agreed standards of service - Provide food and beverage services in a proper manner - Speak in a empathetic tone and communicate all information to his supervisor - Keep track of all food services made during his shift by maintaining proper service delivery and clearance records at the site - Maintain a clean and neat work environment - Take proper handover at beginning of shift and give correct handover before leaving (including service and clearance cards) - Ensure proper mis-end-place, and see that clean, dry and proper equipment is used as per the SOP laid down - Any other duty as instructed by his immediate Supervisor/Manager from time to time Key Competencies: - Previous food handling experience in a corporate environment - Excellent grooming and personal presentation - Good communicator, friendly and receptive to client’s needs - Customer service orientation - Punctuality and accurate time keeping - Ability to work unsupervised and show initiative - Ability to work as part of a team

OrganizationGrand Hyatt Mumbai Summary You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Senior Director of Events is responsible to ensure the smooth and efficient of the Events department, covering both the catering sales as well as convention services functions of the hotel Qualifications Ideally with a university degree or diploma in Hospitality or Tourism management Minimum 2 years work experience as Director of Catering, Catering Manager or Convention Services Manager Good operational, administrative and interpersonal skills are a must

OrganizationGrand Hyatt Kochi Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations The Director of Food and Beverage is responsible to function as the Business Manager and a Marketing Specialist for the Food and Beverage Department, to ensure that all the outlets and banquets operate successfully, in accordance with the standard of the hotel and are individually profitable Qualifications Ideally holds a university degree or diploma in Hospitality or Tourism Management A minimum of 2 years of work experience as Director of Food & Beverage or Assistant Director of Food & Beverage in a large property is required Strong operational, administrative, and interpersonal skills are essential

We are currently hiring for the position of EAM F & B/Director F & B with an Ultra luxury Resort in Chennai The ideal candidate should be working as F & B Manager with a luxury Resort and must have good experience in banqueting CTC upto 24L

SUMMARY Guest Relations Agent A Guest Relations Agent plays a crucial role as the main point of contact for guests throughout their stay. They are responsible for delivering personalized service and ensuring guests have a memorable experience. The primary objective is to elevate guest satisfaction and address any issues in a timely and professional manner. Responsibilities: Warmly and professionally greet and welcome arriving guests. Assist with seamless check-in and check-out processes. Provide comprehensive information about hotel services, local attractions, and travel directions. Demonstrate patience and problem-solving skills when handling guest complaints and requests. Proactively address service issues based on guest feedback. Collaborate with various departments such as housekeeping, concierge, and room service to ensure guest satisfaction. Maintain accurate guest records using the Property Management System (PMS). Organize special services including birthday setups, airport transfers, and wake-up calls. Provide extra attention to detail for VIP and repeat guests. Actively promote hotel services, amenities, and upgrades as appropriate. Requirements 3+ years of experience in a customer service or hospitality role. Excellent communication and interpersonal skills. Strong problem-solving abilities. Familiarity with Property Management Systems (PMS) is a plus. Ability to remain calm and professional in high-pressure situations. Flexibility to work in shifts, including weekends and holidays.

Responsible for delivering exceptional dining experiences by providing attentive, courteous, and efficient food and beverage service to guests. The role involves taking orders, serving food and drinks, and ensuring guest satisfaction. Required Candidate profile A minimum of 2 years of experience in the hospitality industry is required. Proficiency in Malayalam will be considered an added advantage.

Paradise Group of resorts ( www.theparadiseisle.com) has vacancies for sales executives & Guest Relations Executives. Please send cv on this number or email jobs@theparadiseisle.com or WhatsApp 9008444892.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

We are after a well experienced COOK who is specialised in preparing SOUTH INDIAN BREAKFAST especially Andhra style breakfast like PONGALI, DIBBA ROTTI, PULIHORA DOSA etc. Should also be able to co-ordinate friendly with the other staff members. Perks and benefits Performance bonus will also be offered

Interested candidates can send their profiles to: careers@itm.edu / Manasik@itm.edu Contact: 85919 98175 Work Location: D/222, ITM College-IHM, Near Bafna Motors, LP Road, Nerul, Navi Mumbai 400706 Organization: ITM Group of Institutions If you're passionate about teaching and have experience in the hospitality industry, we want to hear from you! Perks & Benefits: 3 Paid Leaves per month Pick-up & Drop Facility (Campus to Nerul Station) Mediclaim Insurance Provident Fund & Gratuity Leave Encashment Eligibility Criteria: Bachelor's Degree / Diploma in Hotel Management (mandatory) Minimum 4 years of industry experience Strong communication skills Key Responsibilities: Teaching theory and conducting practical sessions Student mentoring and counselling Training & placement assistance Teaching interdisciplinary subjects Handling departmental/university promotional activities Exam-related duties (paper setting, evaluation) Administrative responsibilities and staff meetings Research, publications, and proposal writing Conference and seminar participation Preparing funding bids for research Other responsibilities as assigned Join a reputed institute and help shape the future of hospitality professionals! Thanks & Regards, HR Department ITM Group of Institutions

Job description entry-level roles like Front Desk, Housekeeping , Restaurant & kitchen. we offer great opportunities to learn and grow. These positions focus on customer service, basic operations, and building a strong foundation for a hospitality career. Role: Trainee / Apprentice Chef

CLS Position Summary As a member of the professional staff, contributes a high level of specialized knowledge and skill in the Operations area to support department and/ or function objectives Generally, works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives Specific Job Summary The Senior Director of Operations is responsible for overseeing Rooms Operations, Food & Beverage Operations and Quality Assurance for all hotel brands in the assigned Market A key responsibility is to ensure pull through of programs, processes and initiatives at the property level Specific areas of focus include operations troubleshooting, working effectively with property management teams, technical training, International Quality Assurance Program, pre-opening, hotel conversions, effective F&B concepts, front office, housekeeping, spa and recreation CANDIDATE PROFILE Education and Experience A professional position requiring significant knowledge and experience in one or more disciplines and/ or business operations as well as associate and/or organizational management experience College degree and/ or relevant experience generally required 10 years progressive work experience in the hotel industry with focus in Rooms/ F&B Operations Proven experience in understanding contracts, presentation/ public speaking skills, International SOP s, operations budgets and capital budgets is essential Considerable work experience in any market in a similar role is preferred CORE WORK ACTIVITIES CLS Expected Contribution Develops operating plans and workable business processes for own department in alignment with function strategy Manages larger business processes and/ or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results Responds to, solves and makes decisions on business requests that have broader department impact and/ or moderate risk Presents alternative solutions to business issues by leveraging the broader organization Is responsible for own work and contributing to team, department and/or business results May direct work of non-management staff Typically influences work of cross-functional or extended teams Assists more senior associates in achieving business results by: Acting in a consultative fashion to implement programs impacting the broader organization Assisting in the development and communication of broader organizational goals Achieving results against budget within scope of responsibility Taking calculated risks to move the department or team forward Developing and using systems to organize and keep track of information Balancing the interests of own group with the interests of the organization Working with others to identify and remove barriers to success Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge Performs other duties as appropriate Specific Expected Contribution Rooms Operations - assists hotel management teams with the successful implementation of all initiatives and programs Food & Beverage Operations - assists hotel management teams with the successful implementation of all initiatives and programs Quality Assurance - ensures all hotels understand and comply with company brand standards and International Quality Assurance Program Follows up with all yellow and red zone hotels in Area for brand standards audits and GSS Ensures brand standards are in place at all hotels Food and Beverage Concepts - assists property management with execution of restaurant/ bar concept documentation to ensure concept integrity and significantly improve guest experience, revenues and profits Food Safety - ensures property teams are fully fluent in all food safety procedures and direct certification classes as required to meet needs of the Area New Openings/ Conversions - assists in the coordination of pre-opening, task force, 5SU and operations technical training Assists in coordination of technical training for Market Coordinates task force as needed for problem properties Ensures area hotels operate with respect to specific brand service programs Responds to complex or ambiguous situations without losing focus of key hotel objectives Together with MVP and Senior ADOPs, consistently recognizes and rewards outstanding associate performance in improving area s hotels performance and/ or customer satisfaction Improves business results by leveraging shared resources and processes Also initiating revenue driving initiatives for F&B areas and spas Uses technology effectively to communicate and influence throughout the organization in a timely, high-impact manner Plays role in continually developing and attracting new diverse, high-caliber talent that makes a strong positive impact on the organization Looks outside Marriott to identify and implement innovations that improve business performance Role: Head - Operations Industry Type: Hotels & Restaurants Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate

Position functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues, and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in management operations, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand's business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams Establishes a vision for product and service delivery on property. Champions the brand's service vision for product and service delivery and ensures alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities Observes service behaviors of employees and provides feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings, and models desired service behaviors in all interactions with guests and employees.

Position functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues, and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in management operations, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand's business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams Establishes a vision for product and service delivery on property. Champions the brand's service vision for product and service delivery and ensures alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities Observes service behaviors of employees and provides feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings, and models desired service behaviors in all interactions with guests and employees.

Position functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues, and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in management operations, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand's business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams Establishes a vision for product and service delivery on property. Champions the brand's service vision for product and service delivery and ensures alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities Observes service behaviors of employees and provides feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings, and models desired service behaviors in all interactions with guests and employees.

Functions as the strategic business leader of the propertys Hotel Operations Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer Analyzes service issues and identifies trends Makes and executes the necessary decisions to keep property moving forward toward achievement of goals Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution Managing Revenue Goals Monitors hotel operations sales performance against budget Reviews reports and financial statements to determine hotel operations performance against budget Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams Develops systems to enable employees to understand guest satisfaction results Communicates a clear and consistent message regarding departmental goals to produce desired results Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken Responds to and handles guest problems and complaints Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results Ensures employees are treated fairly and equitably Ensures that regular, ongoing communication is happening in Operations (eg, pre-shift briefings, staff meetings) Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process Conducts annual performance appraisal with direct reports according to Standard Operating Procedures Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary

Functions as the strategic business leader of the propertys Hotel Operations Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives The position ensures Hotel Operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area CORE WORK ACTIVITIES Managing Profitability Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer Analyzes service issues and identifies trends Makes and executes the necessary decisions to keep property moving forward toward achievement of goals Works with hotel management team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution Managing Revenue Goals Monitors hotel operations sales performance against budget Reviews reports and financial statements to determine hotel operations performance against budget Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results Leading Operations and Department Teams Champions the brand s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams Develops systems to enable employees to understand guest satisfaction results Communicates a clear and consistent message regarding departmental goals to produce desired results Managing the Guest Experience Reviews guest feedback with leadership team and ensures appropriate corrective action is taken Responds to and handles guest problems and complaints Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations Managing and Conducting Human Resources Activities Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results Ensures employees are treated fairly and equitably Ensures that regular, ongoing communication is happening in Operations (eg, pre-shift briefings, staff meetings) Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process Conducts annual performance appraisal with direct reports according to Standard Operating Procedures Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary