Hotel & Club Receptionist "Night Shift"

Job Summary:

The Hotel Receptionist is the first point of contact for guests and is responsible for delivering a warm, professional, and efficient front desk experience. The role involves managing guest check-ins and check-outs, handling reservations, and providing accurate information to ensure excellent customer satisfaction.

Key Responsibilities:

• Greet guests courteously and assist with check-in and check-out procedures
• Handle room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries professionally
• Maintain guest records and update booking systems accurately
• Coordinate with housekeeping and other departments for room readiness
• Handle guest complaints politely and escalate when necessary
• Manage billing, payments, and issue invoices/receipts
• Maintain a clean, organized, and professional front desk area
• Follow hotel policies, safety, and security procedures

Required Skills & Qualifications:

• Graduate or diploma in Hotel Management or relevant field (preferred)
• Previous experience as a receptionist or front desk executive (hotel industry preferred)
• Excellent communication and interpersonal skills
• Pleasant personality with a customer-service-oriented approach
• Proficiency in MS Office and hotel management software
• Ability to multitask and work under pressure
• Good grooming and professional appearance

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person