4 Hospitality Knowledge Jobs

As a Sales Executive, your primary responsibility will be to acquire and manage client relationships effectively. You will need to identify potential clients from various sectors such as corporate, leisure, event organizers, and travel agencies. Building and sustaining strong relationships with both new and existing clients through regular visits and follow-ups will be crucial to your success. In terms of sales and revenue generation, you will be tasked with promoting and selling hotel rooms, meeting rooms, banqueting services, and special packages. Meeting or exceeding the monthly and yearly sales targets set by the hotel management will be a key objective. Furthermore, you will be responsible for handling group bookings, corporate inquiries, and ensuring seamless event execution by coordinating with other departments like banquet, front office, and kitchen. Contract negotiation will also be a significant part of your role, where you will be expected to negotiate pricing, contract terms, and packages with clients. You will need to prepare proposals and contracts based on client requirements. Additionally, conducting market research to analyze trends, competitor performance, and customer needs will be essential in identifying new market opportunities and client segments. Maintaining accurate records in the hotel's CRM or sales tracking system, along with preparing regular reports on sales performance, client feedback, and booking forecasts, will also be part of your duties. To excel in this role, you must possess strong interpersonal and communication skills, negotiation abilities, hospitality knowledge, and a customer service orientation. Organizational and time management skills are crucial, along with familiarity with hotel property management systems such as Opera and Fidelio. Ideally, you should have a Bachelor's degree in Hospitality Management, Business, or a related field, although previous experience in hotel sales or a similar customer-facing role will also be considered. Your performance will be measured based on key performance indicators like room night sales and revenue, group/event bookings, client acquisition and retention rates, market penetration, new account generation, and client satisfaction scores and feedback. This is a full-time position with benefits including food provision, paid time off, and Provident Fund. The work schedule is fixed, and proficiency in English is preferred. The job requires in-person work at the designated location. If you are interested in this opportunity, please reach out to the employer at +91 8777800179 for further discussions.,

The Event Manager role at our resort involves planning, coordinating, and executing various events such as weddings, corporate retreats, conferences, private parties, and seasonal promotions. You will work closely with internal departments like catering, housekeeping, front office, recreation, and external vendors to ensure that each event is memorable, seamless, and aligned with the resort's service standards and brand. Your responsibilities will include meeting with clients to understand their vision, budget, and objectives, developing detailed event proposals, timelines, and floor plans, coordinating with different teams for readiness, overseeing event setup, execution, and breakdown. You will also serve as the main point of contact for event clients, provide exceptional customer service, follow up post-event for feedback and future business opportunities. Collaboration with the sales team to upsell packages, add-ons, and premium services, supporting marketing initiatives, assisting in pricing strategy, liaising with third-party vendors, ensuring compliance with policies, safety standards, and legal requirements, preparing and managing budgets, analyzing event performance metrics are also part of your role. Key skills required for this position include strong project management and organizational skills, excellent communication and interpersonal abilities, creativity, attention to detail, problem-solving, crisis management skills, ability to multitask under pressure, proficiency in event management software and Microsoft Office, knowledge of hospitality and luxury service standards. To be eligible for this role, you should have a Bachelor's degree in Hospitality Management, Event Management, or a related field, with at least 3-5 years of experience in event planning within a resort, hotel, or luxury venue. A proven track record of managing large-scale events and high-end clientele, familiarity with resort operations, guest experience management, and certification in Event Planning (e.g., CMP or CSEP) will be advantageous. This is a full-time position, and weekends and holidays may be required based on event schedules. If you are passionate about creating exceptional event experiences and possess the necessary qualifications and experience, we welcome you to apply for this exciting opportunity as our Event Manager.,

Key Responsibilities: Generate leads and convert inquiries into confirmed banquet bookings Handle walk-in and telephonic customer queries professionally Prepare proposals, quotations, and contracts for clients Conduct client meetings, property visits, and event planning discussions Collaborate with the operations team for smooth execution of events Maintain strong relationships with existing clients for repeat business Achieve monthly sales targets and maintain sales reports Requirements: 1 to 5 years of experience in banquet/catering/hospitality sales Excellent communication and interpersonal skills Strong negotiation and customer service abilities Presentable, confident, and persuasive Ability to work under pressure and meet targets Fluency in Tamil and English

Guest Assistance : Greeting guests, answering their inquiries, and providing information about services, facilities, and amenities. Assisting with check-in, check-out, and registration processes. Issue Resolution : Handling guest complaints, concerns, or requests promptly and effectively. Investigating and resolving problems to ensure guest satisfaction. Communication and Coordination : Maintaining clear and professional communication with guests, as well as internal teams (e. g. , housekeeping, maintenance, and reservations), to ensure smooth operations and timely service. Relationship Building : Developing and nurturing relationships with guests to create a welcoming and personalized experience. Anticipating their needs and providing personalized recommendations and assistance. Service Recovery : Proactively identifying and addressing potential service lapses or guest dissatisfaction. Implementing service recovery procedures to resolve issues and regain guest confidence. Guest Feedback : Collecting and analyzing guest feedback, reviews, and surveys. Identifying areas for improvement and recommending changes to enhance the guest experience. Documentation : Maintaining accurate guest records, reservations, and incident reports. Recording guest preferences and special requests to ensure personalized service during future visits. Requirements : Customer Service Skills : Strong interpersonal and communication skills to interact effectively with guests, listen to their concerns, and provide excellent service. Problem-Solving Abilities : Ability to think on your feet, make quick decisions, and resolve guest issues in a timely and satisfactory manner. Empathy and Patience : Displaying empathy, understanding, and patience while addressing guest needs and resolving conflicts. Multitasking and Time Management : Managing multiple tasks and priorities simultaneously while maintaining attention to detail and delivering efficient service. Professionalism : Presenting a professional and polished appearance, adhering to company policies and standards, and maintaining confidentiality of guest information. Knowledge of the Industry : Familiarity with the hospitality industry, including hotel operations, amenities, local attractions, and events, to provide accurate information and recommendations. Language Skills : Proficiency in spoken and written communication in the required languages, especially if the role involves interactions with international guests. Keep in mind that the specific requirements and responsibilities may vary depending on the organization, industry, and position level.