Hospital Receptionist/Administrator

Job Title: Hospital Receptionist

Department: Front Office / Administration

Reports To: Front Office Manager / Managing Director / Medical Superintendent

Job Summary:

The Hospital Receptionist is the first point of contact for patients and visitors. The role involves welcoming patients, managing appointments, handling inquiries, and supporting smooth front-desk operations while maintaining patient confidentiality and providing excellent customer service.

Key Responsibilities:

• Greet and assist patients, visitors, and vendors in a courteous and professional manner
• Register patients and verify personal, insurance, and billing information
• Schedule, reschedule, and confirm patient appointments
• Answer phone calls and respond to inquiries or route them to appropriate departments
• Maintain and update patient records accurately in hospital systems
• Manage front desk documentation, files, and daily logs
• Handle billing queries, collect payments (if applicable), and issue receipts
• Coordinate with doctors, nurses, and other hospital staff
• Ensure patient confidentiality and comply with healthcare regulations
• Maintain cleanliness and organization of the reception area

Required Qualifications:

• High school diploma or equivalent (Associate degree preferred)
• Prior experience as a receptionist or front-desk executive (healthcare experience preferred)
• Basic knowledge of hospital operations and medical terminology is an advantage

Skills & Competencies:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Proficiency in MS Office and hospital management systems
• Ability to multitask and work under pressure
• Attention to detail and accuracy
• Professional appearance and attitude

Work Conditions:

• May involve shift work, including weekends or holidays
• Prolonged periods of sitting and computer use

Compensation:

• As per hospital policy and experience

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person