Hospital Manager

Role & responsibilities

A hospital manager, also referred to as a hospital administrator, plays a crucial role in managing the hospital's day-to-day operations. They oversee daily work processes, devise departmental strategies, manage the infrastructure and employees and plan the finances and budget of the facility. They are responsible for the hospital's fiscal performance and the welfare of patients.

They coordinate with employees of various departments to ensure that each patient receives the best care and treatment. These professionals also play a vital role in the top-level decision-making process of a hospital.

They define the overall strategy of the healthcare facility to improve operational efficiency, streamline costs, increase revenues and dispense the best patient care. Hospital managers also ensure that the facility complies with national and state-wide health laws and policies.

The day-to-day tasks of hospital administrators vary based on the size of the healthcare facility, setting and services. Here are some of the typical duties of a hospital manager:

• Manage the hiring, training and performance of hospital staff.
• Serve as a liaison between the staff, management and patients.
• Design and implement short, medium and long-term goals for the medical facility.
• Frame budgets and operational strategy for each department.
• Oversee the finances of the hospital, including setting the rates for various health services, budgeting and revenue monitoring.
• Streamline the operational procedures of the facility to provide patients with the best care.
• Develop new policies for the hospital to improve patient experience and satisfaction.
• Oversee the progress of research (if done) at the hospital.
• Ensure compliance with various government policies and legal regulations.
• Manage the insurance reimbursement for patients by ensuring tie-ups with insurance providers.
• Ensure the security and safety of patient healthcare records and other facility data.
• Communicate with doctors, specialists, nurses, ward attendants and vendors.
• Educate the general public on important health issues via campaigns and community events.