Hospital IPD/OPD Coordinator

As a Patient Services Coordinator at our healthcare facility, you will play a crucial role in ensuring a seamless and efficient experience for our patients throughout their stay. Your responsibilities will include: Patient Admission & Discharge: - Coordinating all admissions, room allotment, and initial documentation to facilitate a smooth check-in process. - Ensuring that patient files are complete and accurately tagged for easy identification. - Overseeing discharge formalities and coordinating the generation of final bills to ensure a hassle-free departure for patients. Documentation & Coordination: - Maintaining and updating patient files with daily treatment notes, investigations, and reports to keep accurate records. - Ensuring that all necessary consents and forms, such as those for surgeries and anesthesia, are properly signed and filed. - Collaborating with doctors, nurses, and billing teams to provide and receive daily updates on patient care. Patient & Attendant Communication: - Explaining treatment processes, room shifts, and billing details to patients and their families in a clear and compassionate manner. - Addressing any grievances that may arise, escalating issues when necessary, and consistently maintaining a positive and respectful patient experience. Inter-departmental Coordination: - Coordinating with the pharmacy to ensure timely delivery of medications to patients. - Working closely with the lab and radiology departments to schedule tests and follow up on reports promptly. - Monitoring and ensuring the completion of daily nursing and housekeeping checklists to maintain a clean and organized environment. Operational Oversight: - Maintaining the cleanliness, functionality, and readiness of the IPD/OPD areas to provide a comfortable and safe environment for patients. - Promptly flagging any infrastructural, equipment, or HR-related issues that may impact patient care. - Keeping track of room occupancy, managing bed allocations, and monitoring patient movements to ensure efficient utilization of resources. This is a full-time position with a morning shift schedule, and the work location is on-site. If you are looking to make a meaningful impact in the healthcare industry and contribute to the well-being of patients, we welcome you to join our dedicated team.,