Home Interior - Pre Sales

1. Basic Role Information

Position: Presales Consultant – Cross Sales
Function / Department / Vertical: Sales
Accountable to: Team Lead – Cross Sales
Management Level: Analyst
Years of Experience: 0–3 years
Educational Qualifications: Graduate / Post Graduate

Objective:
The Presales Consultant will contribute to the organization’s top-line by acting as the first point of contact for customers. They play a key role in maintaining the organization's reputation as highly customer-centric.

2. Responsibilities & Tasks

• Place phone calls to leads received and pitch relevant home-related products/services.
• Generate consent from leads to be contacted by the respective partner brands.
• Follow up with leads whose consent is pending but have an active requirement.
• Provide product/service details, including features and pricing, through calls, WhatsApp, and emails.
• Maintain accurate records of all customer interactions in the CRM.
• Coordinate with Points of Contact (PoCs) from different brands to ensure timely customer servicing.
• Ensure immediate and high-quality responses to customer queries.

3. Core Skills & Experience Requirements

• Excellent communication and interpersonal skills (English, Hindi, and local language preferred).
• Strong telephone etiquette with persuasive conversation abilities.
• Ability to understand customer needs and recommend suitable property-related solutions.
• Basic knowledge of CRM tools, Excel, and lead-tracking activities.
• Proactive, target-oriented, and self-motivated attitude.
• Prior experience in real estate pre-sales or telesales (preferred, not mandatory).

4. Personal Characteristics

• Go-getter, self-driven, and highly ambitious.
• Team player with strong interpersonal skills.
• Result-oriented mindset.
• High levels of passion, responsibility, and ownership.

Job Type: Full-time

Pay: Up to ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person