Hiring System Engineer I Role - Ahmedabad/Pune/Remote - US Shift

Systems Engineer I

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.  We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The Systems Engineer I is responsible for all aspects related to the maintenance, repair and support of systems and storage products to ensure continued operation and functionality.  This role will act in a technical support and consulting capacity to ensure quality services are provided to both internal and external clients. 

Additionally, the Systems Engineer will serve as a mentor and leader for others in the organization and work to continually improve processes and practices.

Duties and Responsibilities

• Perform root cause analysis for infrastructure related outages
• Acquire and maintain knowledge of current support policies and methods of support to provide accurate solutions to customers
• Adhere to ticketing processes and documents issues appropriately and in a timely fashion
• Focus on proactive tasks as they are the foundation for increased system performance and reduced reactive tasks
• Demonstrate knowledge of ITIL concepts
• Ensure compliance with Synopteks document security standards and policies
• Remain quality conscious via phone and email with both technical and non-technical customers
• Ensure compliance with the companys code of business ethics, standards, and policies
• Evaluate the issue to determine the problem and identify the source and possible solutions using critical thinking skills
• Draw connections between various aspects of a problem, and propose viable solutions that have been tested
• Use and contribute to resources such as the Knowledgebase in the Synoptek portal to aid in issue resolution and increase efficiency
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice