Hiring | Network Infrastructures | Global MNC |

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Manage and prioritize support tickets to ensure timely resolution. - Conduct thorough analysis of client issues and provide accurate and efficient resolutions. - Communicate effectively with clients to understand their needs and provide appropriate solutions. - Maintain a deep understanding of the product and its functionalities. - Stay updated with the latest industry trends and advancements. - Assist in the development and implementation of new features and enhancements. - Collaborate with cross-functional teams to address complex technical issues. - Conduct training sessions for clients to enhance their understanding of the product. - Ensure compliance with established processes and procedures. - Identify areas for improvement and propose innovative solutions. - Stay updated with the latest technologies and tools relevant to the role. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong understanding of network protocols and technologies. - Experience in troubleshooting network issues and providing effective solutions. - Knowledge of network security principles and best practices. - Familiarity with network monitoring and management tools. - Good To Have Skills: Experience with cloud technologies. - Experience in scripting languages such as Python or Power Shell. - Knowledge of virtualization technologies such as V Mware or Hyper-V.