Hiring For Technical Support Engineer-iCare(Service Centre) Kochi

Job Description

Dear candidates, Greetings from Ample!! We have Opening for Technical support Executive for Apple Authorised Service Centre iCare for Kochi, Thrissur & Kottayam Interested candidates can send in their updated resumes to trupti.shinde@ample.co.in or whats app 9513947477 Role & responsibilities Responsibilities Greet and direct customers Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services) Answer customers questions about specific products/services Troubleshooting technical-related issues and ensuring to resolve the issues within TAT Cross-sell products Promote accessory sales including add-on packs Manage returns of merchandise Coordinate with the other departments teams to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers Provide customer feedback to the Team Leader Stay up-to-date with new products/services Escalate problems when unable to resolve customer issues Adhere to the Ample and Apple compliance From time to time complete the required Ample & Apple courses Understanding of the retail sales and service process Knowledge of computer hardware and software is an added advantage Familiarity with consumer behaviour principles Knowledge of inventory stocking procedures Track record of achieving sales and service quotas Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments Flexibility to work various shifts Should be technically sound. Should be able to handle customer queries and should aim at customer delight Self-driven and goal-oriented Additionally required the below Listening Excellent customer service Meeting sales goals Selling to customer needs Product knowledge People skills Energy level Dependability General math skills Verbal communication Job knowledge