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Futureheights Training And Consultant
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Hiring For TEAM Leader || Customer Support || Blended Process

Hiring For TEAM Leader || Customer Support || Blended Process

Futureheights Training And Consultant

1 - 5 years

5 - 7 Lacs

gurugram

Posted:3 weeks ago| Platform:

Apply

Skills Required

team leading team handling team coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring: Team Leader

Process: Social Media Process

About the Role:

Responsibilities:

Manage and lead a team of associates in an international voice process.
Ensure KPIs, SLAs, and quality benchmarks are consistently achieved.
Conduct coaching, feedback, and team huddles to boost performance.
Handle escalations and provide quick resolutions.
Track performance metrics, prepare reports, and drive improvement plans.
Foster a positive and motivating team culture.

Requirements:

Minimum 1 year of Team Leader experience
in an International BPO (mandatory).
Strong communication and people management skills.
Ability to handle pressure and achieve targets.
Flexible with rotational shifts.
Graduate preferred.

What We Offer:

Salary package up to
7 LPA
.
Performance-driven incentives.
Career growth in a fast-paced global environment.

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Futureheights Training And Consultant

Training and Consulting

Innovation City

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