Hiring For Quality Analyst Inbound- Airoli

3 - 8 years

4 - 5 Lacs

Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Quality Analyst Airoli | Inbound L2 Escalation

Location:

Shift:

Offs:

Process:

  • Conduct

    call audits

    for inbound customer service and L2 escalation calls
  • Monitor and evaluate

    BQ

    ,

    PKT

    , and overall call quality
  • Utilize

    QC tools

    to track performance and identify gaps
  • Provide feedback, coaching, and quality insights to improve agent performance
  • Ensure compliance with process guidelines and quality standards
  • Prepare quality reports and support continuous improvement initiatives

Requirements

  • Experience as a

    Quality Analyst

    in inbound customer service
  • Strong knowledge of

    call auditing

    ,

    BQ

    ,

    PKT

    , and QC tools
  • Good analytical, communication, and documentation skills
  • Ability to work in a

    general shift

    with

    rotational weekly offs

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