Hiring For Process Trainer at Pune

Role & responsibilities

• Conducting New Hire Training

• Responsible for managing Training batches - usually 1:20 ratio

• Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.

• Audits cases for agents on the floor on a prescribed sheet defined by the client or TT

• Give documented feedback as per the gaps identified in the audit.

• Attend Weekly calibration calls with the client/internal as per calibration roster.

• Conduct training sessions as per requirement under specified timelines.

• Performance Assessment of Trainees during tests

• Database management, Tbase, daily reports, and analysis

• Motivating associates through effective management, career development & implementation of reporting mechanisms.

• Process transactions on a weekly or Monthly basis as defined by the process.

• Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase.

• Perform TNI on audit findings and conduct refresher sessions & track performance

• Maintain Track records of performance and analyse data critically

CRITICAL SKILL REQUIRED TO PERFORM JOB

• Excellent Communication Skills (Verbal & Written), as this is a client facing role

• Flexibity to work in shift, preferably afternoon shift

• Knowledge of UK Mortgages

• Experience working with Microsoft Forms, Excel, Word etc

• Creation of Academies, creation of Newsletter, etc

• Attention to detail to ensure accuracy

• Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies

• Result oriented and client focus

• Feedback and Coaching skills.

• Good rapport building skills, extremely methodical and organized

• Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred, not mandatory

SELECTION CRITERIA

• Must be Graduate in any stream. Shouldn't be enrolled in any regular course.

• Minimum of 4+ years experience in UK Mortgages KYC

Interested candidates please share resume on shrenika.thube@wipro.com