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Hiring For International Technical Support!!!

Hiring For International Technical Support!!!

Sutherland

1 - 2 years

2 - 4 Lacs

Hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

US Process Technical Support International Technical Support International Voice Process International BPO Technical Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings From Sutherland!!! Job Criteria : - Ability to navigate multiple systems/tools efficiently to provide basic troubleshooting workarounds to merchants. - Meticulous in following processes and documenting issues. - Ability to provide step-by-step guide to resolve any technical problems encountered by the merchants. - Strong analytical thinking to troubleshoot issues effectively and adapt solutions based on unique business needs. Basic Expectations: - Provides excellent customer service to merchants by phone/chat to educate them on how to use our devices. - Provides accurate resolution regarding problems with merchants billing. - Should be able to warm transfer the call with specific departments, when needed, to get the issue resolved. - Must be willing to go on overtime due to service level requirements. - Must be willing to adhere to the shift schedule that is provided to them. Rounds Of Interview : HR Assessment Ops(Manager Round) Requirements: Freshers are not Eligible Undergraduates/Graduate are Eligible. Must be Comfortable working with Rotational/Night Shift. Must be Fluent In English & Good Knowledge on Technical skills. Cab Facility During Night Shit Up to (25KM) Contact Person: (7416270242) HR Hajera

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Sutherland

www.sutherlandglobal.com

Business Process Outsourcing (BPO)

Denver

Approximately 30,000 Employees

494 Jobs

Key People

Diane R. Schmitt

CEO
Sanjay S. Kumar

President
M. K. Bansal

Chief Financial Officer

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