Customer Care Executive

0 - 2 years

1 - 2 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Posted:19 hours ago| Platform: Naukri logo

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Skills Required

Inbound Process Customer Service Customer Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities Provide accurate information about products/services to customers through effective communication skills. Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software (e.g., Salesforce). Collaborate with internal teams to resolve complex issues that require escalation.

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Information Technology and Services

Hochstadt

51-200 Employees

129 Jobs

    Key People

  • Martin Pache

    CEO
  • Lisa Müller

    Chief Technology Officer

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