Hiring for International Non - Voice Experience (Email & Chat support) -Chennai

Excellent opprortunity with HCLTech for Non voice experience from 6 months to 2 years (Email and Chat support) with good communication.

Experience: 6 months - 2 Years.

Notice Period: Immediate Joiners

Work Location: Chennai

Shift: US Shift (Only Night Shift)

Work Mode: Hybrid

Required Skills -

• Fluency in (English), both written and verbal.

• Excellent Customer Care skills

• Results / Target driven.

• Self-motivated and willing to learn new skills.

• Commitment to developing oneself and desire to develop others.

• Good listening skills

• Team Player

• Ability to work on own initiative.

• Adaptable to a changing environment & flexible with regard to working patterns.

• Flexible for night shifts

• Flexible to work in Hybrid for 5 days a week

Essential Duties and Responsibilities

Requires strong analytical skill to review issues, analyze information and tools, provide the details, and perform follow-up as and when required Requires the ability to use the right template accurately , document the issue and update the customer records and category. Requires strong written communication skills to respond to customer.

The Email backend representative is expected to handle store-based, employee-based, and digital coupon-based issues. Primary responsibilities include understanding the cases, providing support to ensure positive customer experience. The specialist must demonstrate strong attention to details. Must also demonstrate the ability to learn quickly and apply the right methods of resolution.

Note - Any International Non-Voice experience can apply (Only immediate joiner and less than 15 Days)

yuvapriya.b@hcltech.com

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