0 years
0 - 3 Lacs
Posted:6 hours ago|
Platform:
On-site
Full Time
Job Description: -
Domain: ITES/BPO, KPO
Designation: Process Executive - Voice
Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)
Shifts: Rotational/ Flexibility to work in night shift
Work location: Gurgaon - permanent work from office
Shift: 24*7 Travel: Not required
Certification: Required if Fresher
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Ability to use a desktop computer system
Familiarity with Windows, Microsoft Office & Browsing Internet resources
Excellent typing skills
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Resolving Technical complex queries,
escalation channel to drive solution of B2B queries,
detect and track App defects and inconsistencies,
drive continuous improvement through root cause identification and defect elimination
Regards
Swetha
Cognizant Technology Solutions India Pvt Ltd
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