Hiring for Desktop Engineer

Job Title: Desktop Engineer
Qualification: Graduate/Post-Graduate
Experience: Minimum 2-5 years.
Job Type: Full-time
Working Days: 6 days (Monday to Saturday) 1 st and 3 rd Saturdays off
Working Time: 12:00 to 9:00PM
Job Type: Work from office
Facilities: P.F+ Medical Benefits

Job Summary: A Desktop Support engineer is responsible for troubleshooting the issues that appear on the company’s network. They resolve the issues of the clients with their knowledge of hardware and software applications. He/she will support users of computers and software systems by troubleshooting issues, installing and maintaining equipment, and providing technical assistance

Key Responsibilities

• Providing phone, email, remote, and in-person support to troubleshoot various technical problem
• Installing and configuring computer hardware, software, peripherals, and networking equipment.
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment.
• Performing troubleshooting to diagnose system failures and identifying root causes.
• Managing technology inventory and placing orders for equipment.
• Escalating complex issues to the appropriate teams if unable to resolve them independently.
• Providing new system orientation and training to end users
• Documenting technical issues and solutions in a ticketing system.