Hiring Cloud Support Engineers/Only immediate Joiner

• First point of contact for customer concerns relating to technical issues with the Magento E-commerce application.
• Customer advocate and represent their needs with internal product and engineering teams.
• Provide timely response/resolution to technical, product and cloud infrastructure inquiry.
• Provides resolutions within established Service Level Agreement Guidelines.
• Trouble-shoot/qualify cases before advancing it to engineering.
• Answer questions regarding product functionality and usage.
• Work high priority technical incidents and critical outages.
• Product content creation (KB articles, whitepapers, forum participation).
• Provide knowledge transfer sessions to help reduce critical issues into Adobe.

What you need to succeed

• 2+ years of experience in an enterprise software or cloud support environment.
• Excellent (oral and written) communication skills in English.
• Strong knowledge of Linux command line.
• Familiarity with Apache, NGINX, Redis, DNS, CDN and SSL.
• Atleast 2+ year understanding. working experience with Magento Commerce Cloud is preferred .
• Relational database skills: Deep expertise in MySQL and database queries.
• Familiarity with programming/scripting languages such as Node.js, Perl, Java and Python.
• Understanding of modern web technologies and relationships between them
• Experience troubleshooting web application and performance issues.
• Ability to analyze/extrapolate issues via logs and other sources of information top infrastructure and application teams a good starting point for in depth reviews.
• Strong organizational and time management skills including multi-tasking and job duties.
• Proficient in technical problem-solving methodologies.
• Ability to adapt and change in a dynamic environment.
• High patience and pacifying skill to handle difficult as well as escalated customers. be able to effectively display, Empathy, helpfulness and transparency in interactions.
• Available for on-call rotation, work off hours, holiday and weekend hours as required.
• Understand the issue's business impact, report top call generators, severe issues, ne emerging trends, feature requests and common how- to questions.