Job Title: Customer Service Executive (Sanitary and Bath Fittings) Location: Gurugram Department: Sales & Customer Support Reports To: Store Manager / Sales Supervisor Employment Type: Full-time Job Summary: We are looking for a proactive and customer-focused Customer Service Executive to join our sanitary and bath fittings store. As the first point of contact for walk-in customers , you will play a critical role in guiding them through their in-store journey — from understanding their needs and recommending suitable products to generating sales and purchase orders. You will also coordinate closely with store operations to ensure a smooth and satisfying customer experience. Key Responsibilities: Greet and welcome customers as they enter the store, creating a positive and professional first impression. Understand customer requirements and assist in identifying the most suitable sanitary and bath fitting products. Explain product features, specifications, and pricing clearly and confidently. Generate Sales Orders (SO) and Purchase Orders (PO) accurately using store systems or ERP tools. Liaise and coordinate with the store operations team to ensure timely availability and delivery of products. Handle customer queries, complaints, or concerns promptly and professionally. Maintain up-to-date knowledge of product offerings, trends, and new launches. Work collaboratively with the sales and inventory teams to ensure stock availability and proper product display. Achieve individual and store-level sales targets. Requirements: Minimum 2 years of experience in customer-facing roles, preferably in retail or sanitaryware/bath fittings industry. Strong communication, interpersonal, and problem-solving skills. Must be confident and comfortable working on the floor in a fast-paced retail environment. Basic knowledge of sales systems and familiarity with order management processes (SO/PO) . Ability to multitask and maintain a high level of customer service under pressure. Fluent in [local language] and English/Hindi. Preferred Qualifications: Experience in handling sanitaryware, hardware, or home improvement product categories. Proficiency in using billing software or ERP systems (Tally, SAP, etc.). High school diploma or equivalent; additional training in sales or customer service is a plus. What We Offer: Competitive salary and incentive structure. On-the-job training and opportunities for career growth. A customer-centric and team-oriented work environment. Show more Show less
Job Title: Digital Marketing & Analytics Specialist Location: Gurugram (Work from Office) About Us Hippo Homes is a fast-growing home interiors and improvement brand, redefining how Indian homeowners design, upgrade, and personalize their living spaces. We are looking for high-energy, data-driven digital marketers to join our growth team and drive performance across online channels. Role Overview We are hiring a results-oriented Digital Marketing & Analytics Specialist with 2 years of mandatory hands-on experience to lead and execute digital campaigns, optimize performance marketing, and drive customer acquisition through data-backed strategies. This is a full-time role offering strong mentorship, cross-functional exposure, and fast-track career growth. Key Responsibilities Design and manage high-performance marketing campaigns across Google Ads, Meta, YouTube, and other platforms. Analyze campaign performance and generate insights using Google Analytics, Excel, and Power BI/Tableau. Lead SEO and SEM initiatives including keyword planning, content optimization, and link-building strategies. Collaborate with creative and content teams to produce high-converting landing pages, ad creatives, and email marketing campaigns. Track and report key KPIs such as CTR, CPC, CAC, LTV, Bounce Rate, and Conversion Rate. Conduct A/B testing on landing pages, ads, and creatives to maximize campaign ROI. Build weekly marketing dashboards and deliver data-driven recommendations to leadership. Key Requirements MBA (Marketing, Digital Marketing, or Analytics specialization) – 2022, 2023. Minimum 2 years of hands-on experience in managing digital marketing campaigns (internships, freelance projects, or full-time roles will be considered) Proficiency in Google Ads, Meta Business Manager, Google Analytics (GA4), and Excel/Sheets Working knowledge of Power BI, Tableau, or SQL is a strong advantage Certifications in Google Ads, Meta Blueprint, or HubSpot preferred Strong analytical mindset with a passion for performance marketing Excellent communication, reporting, and presentation skills
Company Description Hippo Homes is part of Hippo Stores, an Omni-channel Platform offering a wide range of building products in India. They focus on using technology to optimize the building material value chain and provide efficient services to customers. With over 160 brands and 35,000 SKUs, they aim to be a reliable and convenient source for all building products and services. Role Description This is a full-time on-site Interior Designer role located in Lucknow. The Interior Designer will be responsible for space planning, architecture, construction drawings, and interior design tasks. They will also work with FF&E (Furniture, Fixtures, and Equipment) to create functional and aesthetically pleasing spaces. Qualifications Space Planning and Architecture skills Experience with Construction Drawings Proficiency in Interior Design and FF&E Strong creative and problem-solving skills Excellent communication and presentation abilities Ability to work collaboratively in a team environment Bachelor's degree in Interior Design, Architecture, or related field
The Customer Service Executive (Sanitary and Bath Fittings) plays a crucial role in providing exceptional service to customers visiting the store. Your primary responsibility will be to greet customers warmly, understand their requirements, recommend suitable products, and assist with generating sales and purchase orders. Collaborating with the store operations team is key to ensuring a seamless and satisfying customer experience. You will need to utilize your strong communication and interpersonal skills to effectively engage with customers, explain product features, and address any queries or concerns they may have. Additionally, maintaining an up-to-date knowledge of product offerings and trends, coordinating with the sales and inventory teams, and achieving sales targets are integral aspects of this role. The ideal candidate should have a minimum of 2 years of experience in customer-facing roles, with a preference for those with experience in retail or the sanitaryware/bath fittings industry. Proficiency in sales systems and order management processes, along with the ability to multitask and deliver high-quality customer service in a fast-paced environment, are essential. Fluency in the local language and English/Hindi is required. Preferred qualifications include experience in handling sanitaryware, hardware, or home improvement products, familiarity with billing software or ERP systems, and additional training in sales or customer service. A high school diploma or equivalent is necessary. In return, we offer a competitive salary and incentive structure, on-the-job training, and opportunities for career growth in a customer-centric and team-oriented work environment. Join us in creating exceptional experiences for our customers and contributing to the success of our sanitary and bath fittings store.,