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Hindi Call Centre Fresher Banking Process

Hindi Call Centre Fresher Banking Process

ADVANTAGE INFRABUILD

0 years

|

1 - 2 Lacs

Posted:3 weeks ago| Platform: GlassDoor logo

Apply

Skills Required

compliance communication training reports drive calibration

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Monitor inbound and outbound calls to evaluate quality, adherence to scripts, and compliance with policies.
Assess communication skills, soft skills, customer handling, product knowledge, and problem-solving approach of agents.
Provide structured feedback to agents and team leaders for performance improvement.
Identify process gaps and recommend corrective actions or training requirements.
Prepare daily/weekly/monthly quality reports and share insights with management.
Collaborate with operations, training, and HR teams to drive continuous improvement.
Ensure compliance with internal quality standards and regulatory guidelines.
Participate in calibration sessions to align quality expectations across teams

Job Types: Full-time, Fresher

Pay: ₹12,824.07 - ₹18,980.36 per month

Benefits:

Provident Fund

Work Location: In person

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