Role & responsibilities Providing Necessary Technical Leadership at Account level Driving and Implementing Changes - Ensuring Process Improvements (Re-engineering) Setting Goals/ KRAs for The Process and for Resources Analyzing and Forecasting Business Trends Followed by Planning for The Same Defining and Understanding Client Requirements and Aligning Processes to Fulfil the Same Handling Client Calls - Daily/ Weekly or as Needed Collecting Data for Billing Purposes - Number of Transactions, Production Man Hours Etc. Reviewing and Analyzing Process Metrics for All Processes In The Account Creating and Presenting SMRs Every Month Creating and Sending Monthly Reports to Senior Management Signing Off Daily Dashboards Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies Conducting Skip Level Meetings Ensuring QMS Compliance for All Processes Handled - Following of Quality Processes Thoroughly - Checklists, Standards Etc. Coordinating Billing Activities with Finance Department Creating And Updating The Process Plan Preferred candidate profile Minimum 10 years of industry experience Hands-on experience with ORM (Online reputation Management) Minimum 2+years experience of leading a Complaints Management Desk / L3 in an International Contact Centre Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit. Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model. Perks and benefits GLIP, Mediclaim

The General Manager position requires a highly experienced professional in operations management with hire to retire HRO function. The role focuses on account management, revenue generation, SLA maintenance, quality assurance, strategic planning, and crisis management. The ideal candidate will be managing large teams and a proven track record in voice programs, specifically in HR processes. This role demands exceptional leadership, strategic decision-making, and effective time management skills to drive operational excellence and achieve business objectives. Role & responsibilities Account Management Revenue Generation SLA Maintenance Quality Assurance Strategic Planning Crisis Management Leading Teams HR Processes Time and Attendance Payroll Administration Leave of Absence Administration Benefits Administration Time Management Skills Team Size Management Preferred candidate profile Any Bachelors Degree 15 to 20 years of relevant experience in HRO preferably in US Payroll, US Benefits, Time & Absence with minimum 3 years in hire to retire HR processes at a Senior Manager level Experience with PEO (Professional Employer Organization) Experience in managing a team size of 200+ with a direct span of 4-5 Experience with tools/software like SAP, Peoplesoft, Workday Time management skills Excellent written and verbal communication

Strong experience in integration, SOA, REST and web services Experience in Mule ESB, AnyPoint Studio, API Management and CloudHub Good understanding of SOA and integration patterns Must have worked on MuleSoft project in CloudHub & hybrid/RTF deployment model Experience in configuring CloudHub & RTF Strong hands-on experience with RAML, OAS Must follow Mulesoft best practices and standards Experience in implementing SAML /OIDC and oauth2 MuleSoft Certified Integration Developer certification is an advantage

Mulesoft lead, 8+yrs , immediate candidate needed Working from any location today Understanding and translating business requirements into MuleSoft project deliverables Developing APIs and integration flows using MuleSoft Anypoint Platform Performing unit testing, quality assurance, and debugging of MuleSoft applications Designing and implementing MuleSoft architectures, solutions, and strategies

We are hiring for I mmediate joiners for Fullstack Developer Role , please share your profile at Sowmyaj@hexaware.com Location: Pune, Mumbai, Chennai, Bangalore, Noida (Hybrid) Experience: 5 to 7+ years Key Responsibilities: Design and implement user interfaces using Angular framework (versions 12+). Write clean, maintainable, and efficient code following best practices. Optimize web applications for performance, scalability, and responsiveness. Integrate AEM templates and components into the front-end layer to enable seamless content delivery and ensure consistency. Debug and troubleshoot issues across various browsers and devices. Implement responsive design principles to ensure compatibility across multiple platforms. Develop reusable components and contribute to the shared component library. Conduct thorough code reviews to maintain code quality and consistency. Ensure adherence to accessibility standards (WCAG) and SEO-friendly practices. Stay updated with the latest trends in web development and Angular ecosystem. Required Skills and Qualifications: 5+ years of hands-on experience in front-end development using Angular (v12+ preferred). Proficiency in TypeScript, JavaScript (ES6+), HTML5, and CSS3/SCSS. Strong understanding of RxJS, Angular CLI, and Angular Modules. Familiarity with RESTful APIs and integrating front-end components with back-end services. Hands-on experience with AEM (Adobe Experience Manager), including understanding templates, components, and workflows. Experience with state management libraries (e.g., NgRx or BehaviorSubject). Knowledge of UI frameworks and component libraries (e.g., Bootstrap, Material Design). Familiarity with build tools like Webpack, npm, or Yarn. Understanding of version control systems (e.g., Git, Bitbucket). Ability to write unit and integration tests Strong problem-solving and debugging skills. Basic knowledge of back-end technologies (e.g., Node.js or Java).

Amaze - Cloud Data Architect Skills Required: MS Fabrics, Azure, Pyspark, SQL

Job opportunity from Hexaware Technologies ! Hiring Azure Databricks consultant for Bangalore location only (Immediate joiner required) Interested, please share below details to manojkumark2@hexaware.com Total Exp: Exp in Databricks: Exp in Pyspark & SQL: CCTC & ECTC: Notice Period / LWD: Currently in Bangalore : Yes /No

Hiring for Big Data Lead Experience : 6 - 12+ yrs Work location : Chennai and Bangalore Shift timings : 12:30pm - 9:30pm Work Mode : 5 days WFO Primary: Azure, Databricks, ADF, Pyspark, SQL Sharing JD for your reference : Must Have 6 + Years of IT experience in Datawarehouse and ETL • Hands-on data experience on Cloud Technologies on Azure, ADF, Synapse, Pyspark/Python • Ability to understand Design, Source to target mapping (STTM) and create specifications documents • Flexibility to operate from client office locations • Able to mentor and guide junior resources, as needed Nice to Have • Any relevant certifications • Banking experience on RISK & Regulatory OR Commercial OR Credit Cards/Retail Kindly, share the following details : Updated CV Relevant Skills Total Experience Current Company Current CTC Expected CTC Notice Period Current Location Preferred Location

Required experience : 5 + years, GW CC experience 2+ years • Experience of working as a business analyst in a major consultancy and the ability to demonstrate core consulting values • Experience in GW ClaimCenter is a must • Excellent client facing skills/collaboration • Experience and understanding of end-to-end system integration deliveries • A sound approach to problem solving, knowledge of the change control process and the ability to analyse change to minimise impact on requirements and implementation. • Analysing, documenting and managing business requirements and providing functional assurance • Workshop planning and facilitation • Change planning, delivery planning, impact assessment, deliverables and acceptance definition • Producing and presenting reports, presentations, business cases and other client deliverables Soft Skills: • Excellent written and verbal communication skills • Excellent teamwork and interpersonal skills • Works well as a member of a group • Ability to work in a semi-structured environment where requirements and priorities are dynamic • Self-Motivated to perform without outside help • Worked in onsite/offshore model • Mentor other engineers while raising the bar on the team’s technical excellence

Role - The incumbent will oversee operations in a premium contact center & back-office environment, ensuring the achievement of revenue targets and maintaining high levels of service quality. The role requires strategic planning, crisis management, and effective account management. The individual will be responsible for managing a large team across different accounts, ensuring adherence to SLAs, and implementing quality assurance measures. This position demands a seasoned professional with experience in processes for US-Healthcare industry, capable of leading operational excellence in a dynamic, fast-paced setting. Job responsibilities - Must haves; Manage and lead a team of 300+ members with a direct span of control of 3 - 6. Oversee account management and revenue generation activities. Ensure SLA maintenance and quality assurance across operations. Develop and implement strategic planning initiatives. Handle crisis management and problem-solving activities. Collaborate with senior management to align operations with business goals. Monitor and analyze performance metrics to drive improvements. Foster a positive work environment and team culture. Desired; Work experience in a Voice program from premium contact centers. Minimum 3 years of experience as a Sr. Operations Manager in healthcare processes. Criteria's - Must haves; 15 20 years experience managing a team size of 300+. Graduate from recognized/full time college. Exposure to Six Sigma/Lean preferably with YB/GB certification. M roven track record in account management, process/SLA management and revenue. M Desired; Strategic planning and crisis management skills. Quality management. Shift timings - US Shifts Kindly share your updated CV on vrushalid@hexaware.com

Opening for Telesales and Retention Salary Upto 23K In-hand depending upon last drawn Shift timing: - 24/7 (With one way cab facility) Working Days: - 5 Week Offs: - 2 Rotational off Graduate/Undergraduate with minimum 6 months of Customer Service experience is Mandatory FRESHER'S ARE ALSO WELCOME Round of Interviews: - HR Round Operations Hiring Boundries:- 1. Panvel to Chembur 2. Panvel to Thane 3. Ghatkopar to Ambarnath "NO RELOCATION" Interested candidates can share their resume on 8928849384 or anamika@hexaware.com

"Senior Guidewire PolicyCenter Integration Developer Key Roles & Responsibilities • Design, develop, implement, and maintain complex integrations between Guidewire (PolicyCenter, BillingCenter, ClaimCenter) and external systems (legacy applications, third-party services, etc.) using APIs, web services, and message queues. • Analyze business requirements and translate them into technical solutions leveraging Guidewire's integration capabilities (e.g., ITypes, Business Services, Datamaps). • Write clean, well-documented, and maintainable code adhering to best practices and Guidewire development standards. • Conduct unit testing and participate in integration testing with QA and other teams. • Troubleshoot and resolve integration issues to ensure smooth data flow between systems. • Stay up-to-date on the latest Guidewire integrations features and functionalities. • Estimate integration development effort and provide accurate timelines. • Document technical design and implementation decisions. • Participate in code deployments and support ongoing system maintenance. • Contribute to the development and maintenance of integration automation tools and scripts. • Stay informed about industry trends and best practices in application integration. • Work effectively with business analysts, solution architects, and other developers to understand requirements and design optimal integration solutions. • Participate in code reviews and provide technical guidance to junior developers. • Effectively communicate complex technical concepts to both technical and non-technical audiences. • Proactively identify and mitigate integration risks.

|| HIRING FOR NAVI MUMBAI || SALES EXECUTIVE Job Role Respond to inbound calls from customers regarding SIM card inquiries, activations, upgrades, and plan details, ensuring clear and accurate information is provided. Identify customer needs and preferences to offer tailored SIM card plans and services, aiming to maximize sales and customer satisfaction. Address and resolve customer issues and complaints related to SIM card services, ensuring prompt and effective solutions to enhance retention. Role & responsibilities • Suggest process improvements to enhance the efficiency and effectiveness of the sales and retention process. • Participate in training sessions and workshops to enhance product knowledge and sales skills. • Excellent communication and interpersonal skills. • Ability to handle and resolve customer complaints effectively. • Strong problem-solving skills. Contact Details EMAIL - RituKaurR@hexaware.com NUMBER - 7304635458

8 to 10 years of Data Project management experience for Development and support projects Knowledge on tracking and reporting of KPI. Should be able to do Project planning, Resourcing, Financial management, Client Communication, Productivity tracking and improvement Good appreciation for Technology and Hands-on On One of the Tech stacks. Cloud Certification is an added advantage. Should have managed high impact/high visibility projects up to $1Mn/20 FTE Should have managed Knowledge Transitions Good understanding on Project Quality and metrics Technical Certification would be an added advantage Should have a mindset to Automate Presales and Account Mining experience Knowledge on Agile/ Scrum, DevOps and ITIL Processes Should possess Certification on ITIL Should be able to work with Technical team/ Architects review Design/Architecture and Estimates and also suggest changes. During the career should have worked hands on Data Warehousing projects to understand Concepts and ask the right questions to review Design/Architecture and Estimates. Experience in managing data lake projects on hyperscalers like Azure, AWS, GCP Experience in delivering projects and programs using Cloud based Data lake and Data Warehousing services like Snowflake and Databricks Experience in managing traditional Data Warehousing and BI projects using traditional ETL and Reporting tools Experience in managing MDM and Data Governance projects High level Domain knowledge Should be able to understand on how to calculate and improve NPS scores

We are hiring for International Voice Process Skills -Excellent English Communication Education -HSC/Graduate Experience - Fresher Days of working - 5 days Week off - Sat Sun off Shift Window - Day Shift Mode - Work form office Process - Visa application inbound Customer service Excellent Communication Skills Round of Interviews HR Ops All the previous company documents are mandatory Note: Hexaware having certain location boundaries hence we are accepting applications of candidates who belongs/resides in below location only Hexaware location Boundries 1. Ambernath - Ghatkopar (Central Line) 2. Thane - Panvel (Trans Harbour) 3. Vashi - Chembur (Harbour Line) Feel free to connect with me Contact: 8766007898 Mail: Shwetag17@hexaware.com

Location: Navi Mumbai- Ghansoli Designation: Junior Analyst Role: We are looking for a graduate finance fresher to join our banking operations team in a Payment Investigation role. The ideal candidate should have good communication and analytical skills, be open to learning and adapting, and be a quick learner. Job Responsibilities: 1. Investigate and resolve payment discrepancies 2. Communicate effectively with internal and external stakeholders 3. Analyze data to identify issues and trends 4. Document and report findings accurately 5. Ensure compliance with banking regulations and policies 6. Collaborate with team members to improve processes 7. Provide timely and accurate updates on investigations 8. Maintain confidentiality of sensitive information 9. Assist in developing new procedures for payment investigation 10. Participate in training sessions to enhance skills Criteria: 1. Post-Graduate/Graduate degree in Finance or related field 2. Good communication skills 3. Strong analytical skills 4. Willingness to learn and adapt 5. Previous internship or project experience in finance 6. Knowledge of banking operations Shifts timings: Rotational Shifts: 24*5 (Including night shift)

Job description Telecom support - Chat Support Job description: International Non - Voice Process Designation: Executive & Senior Executive Salary: 3 LPA - 6 LPA (Based on your performance and previous experience) Work Location: Chennai one - Thuraipakkam , Chennai. Notice period: Immediate Joiners preferable. ******"Freshers not Eligible"****** Interview Venue : HEXAWARE TECHNOLOGIES/BPS; Chennai one SEZ IT PARK - GATE 2; IG-3, 3rd Floor, Phase 2, pallavaram 200 Feet Ring Road, MCN Nagar Ext, MCN Nagar Extension, Thoraipakkam, Chennai -Tamil Nadu 600097 Desired Candidate Profile: Min 6 Months experience in Telecom chat support. Should have excellent Typing skills. Candidate should be strong in communication (should be good Grammar, sentence construction and pronunciation). Only Immediate joiners. Max Salary we can provide up to 6 LPA (based on your previous package) Should be able to communicate clearly, both written and in Oral. Should be comfortable working for 5 days (Rotational Shift) with 2 days rotational week offs. Rounds of Interviews: HR round Operations round. Versant test Typing Test. Interested candidate come for Direct Walk in to above mentioned candidate and share your updated resume to below number. HR name - Vijay R Contact no - 9094617814

Exp 7+ yrs - 10 yrs Work Location – Pune/Chennai/Mumbai/Bangalore Notice Period : Imm - 30 days Primary Skills : MSBI, SSIS, SQL , SQL Server. Sharing JD for your reference : 1. SQL/ETL Developer with 7 to 10 years of experience in Microsoft SQL Server database development and ETL(SSIS/MSBI) 2. Must be proficient in developing stored procedures, triggers, SQL jobs, and SSIS packages and performance tuning. 3. Agile experience is a must. 4.Must adhere SDLC process and be good team player.

Dear Candidate: If interested, Please share your resume to inbarasur2@hexaware.com and fill the below link: https://forms.office.com/r/BmXubHhdGQ Kindly find the JD below Python Engineer Automation Engineer: Experience: 2 to 6 years Role: Engineer specializing in designing, developing, and maintaining integration solutions using Python. To implement and optimize these integrations, including APIs, middleware, and other tools. Key Responsibilities: Design and Develop Integration Solutions. Develop, implement, and manage APIs and middleware to facilitate data exchange between systems. Troubleshoot issues related to system communication and data flow and implement improvements to optimize integration processes. Write reusable, efficient code, and document processes and code repositories. Requirements: Strong experience with Python Programming, including frameworks and libraries. Good experience in API Design and Development. Basic knowledge of cloud monitoring and alerting. Ability to collaborate with teams for custom observability requirements."

Experience required: Minimum 18 months experience as a Team Lead in voice process Minimum 5 year of overall work experience in premium contact centers. Responsibilities: Supervise and manage the daily activities of the operations team members Develop and implement operational procedures to improve efficiency and effectiveness Ensure appropriate staffing levels are maintained to meet organizational objectives Develop and oversee training programs to enhance the skills and knowledge of operations team members Manage and track team KPIs and ensure goals are met or exceeded Coordinate with other departments to ensure seamless flow of operations Provide regular reports on team activities, successes, and challenges to senior management Identify process improvement opportunities and lead initiatives to implement Should be flexible with rotational shifts, and rotational week off. Interested, please share your updated resume to matildad@hexaware.com /WhatsApp - 9082299130