Helpdesk Senior Representative

As a Helpdesk Senior Representative - ITIL at NTT DATA in Noida, Uttar Pradesh, India, your role will involve providing L1 technical guidance to identify, prioritize, and resolve reported problems through Phone, Email & Chat. You will act as a liaison between customers and departments within the Client Infrastructure, supporting in troubleshooting MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications. The ideal candidate will be a Graduate with good communication skills, international calling experience, strong comprehension & writing skills, and excellent customer handling skills. You should be comfortable working in rotational shifts within a 24x7 support window, with a mandate to work from the office. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With experts in more than 50 countries and a robust partner ecosystem, we offer services including business and technology consulting, data and artificial intelligence solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. Join us in shaping the digital future confidently and sustainably. Visit us at us.nttdata.com.,