Helpdesk Executive

Job Title: Help Desk Executive (Female Candidates Only)

Company: Routematic

Location: Balewadi, Pune, Maharashtra

Salary: Up to ₹3 LPA CTC

About Us:

Routematic, founded in 2013, provides employee transportation solutions in 23+ cities, serving 300+ corporations. We're committed to efficient, sustainable commutes, enhancing productivity and work-life balance. Part of Nivaata Systems Pvt. Ltd., we're pioneering corporate commute advancements.

Job Summary:

We are seeking a proactive and customer-focused Help Desk Executive to join our team as a key member of our customer support team. The incumbent will be responsible for handling employee and driver queries related to office transport, resolving issues, and ensuring smooth operations.

Responsibilities:

• Respond to employee queries and concerns regarding office travel
• Troubleshoot and resolve common issues, such as pickup delays or route changes
• Coordinate with drivers and support teams to resolve issues promptly
• Log and track issues, and escalate them to relevant teams as needed

Requirements:

• Excellent communication skills in English or local language
• Basic computer skills (email, typing, simple apps)
• Proficiency in Excel (basic to intermediate)
• Female candidates only

How to Apply:

If you are a motivated and customer-focused individual, please share your resume with srashti.tiwari@routematic.com. We look forward to hearing from you!

Job Type: Full-time

Pay: Up to ₹350,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person