Helpdesk - Consultant - Account Management

Job Title:

Location:

• Main Primary: Client Site Electronic City Phase 2, Bangalore (1 Vacancy)
  

Employment Type:

permanent position after 12 months

Work Timings:

• Monday to Friday: 11:00 AM to 7:30 PM
  
• 2nd and 4th Saturdays and all Sundays: Weekly off
  
• 1st, 3rd, and 5th Saturdays: As per office roster
  

CTC:

Experience Required:

About the Role

Consultant Account Management (Helpdesk)

Key Responsibilities

• Provide daily helpdesk support at the client site for claims, enrollments, and policy clarifications
  
• Respond to emails from client HRs and employees regarding insurance and enrollment-related queries
  
• Collect and process reimbursement claim forms, ensuring coordination with processing teams
  
• Manage mid-term additions of beneficiaries (dummy claims) and follow up with insurers for approvals
  
• Resolve internal backend errors and clear job IDs generated by the enrollment team
  
• Coordinate with insurers to rectify external errors and ensure beneficiary updates in policies
  
• Track insurance claim numbers, raise float requests, and follow up with accounts for UTR details
  
• Follow up with insurers for void payments and short settlements
  
• Coordinate with client HR teams for monthly data updates and secure timely endorsements from insurers
  
• Participate in Monthly Service Meetings (MSMs) at insurer offices to resolve claim-related grievances
  
• Prepare and share reports on pending claims, information awaited, and other service metrics with client HR and insurers
  
• Liaise with internal departments, insurers, agents, and medical professionals to resolve service issues
  
• Follow up with insurers for TPA fee payments
  

Eligibility Criteria

• Graduate in any stream
  
• 1 to 5 years of experience in insurance, client servicing, helpdesk, or account management roles
  
• Strong communication and coordination skills
  
• Proficient in MS Office (Excel and Outlook)
  
• Must have a two-wheeler with a valid driving license (mandatory for commuting between client and office locations)

APPLY NOW!!!