Helpdesk Associate - Mac Troubleshooting

As a Helpdesk Associate - Mac Troubleshooting at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, you will be part of a global innovator of business and technology services. NTT DATA is committed to hiring exceptional individuals who can contribute to the company's growth and help clients stay ahead of the competition. **Role Overview:** You will be responsible for providing helpdesk support, specifically focusing on Mac troubleshooting. Your role will involve resolving technical issues related to Mac systems to ensure smooth functioning for end-users. **Key Responsibilities:** - Provide technical assistance and support for incoming queries and issues related to Mac systems - Troubleshoot software and hardware problems for Mac devices - Collaborate with team members to escalate complex issues and ensure timely resolution - Document troubleshooting steps and solutions to build a knowledge base for future reference - Ensure customer satisfaction by delivering high-quality support services **Qualifications Required:** - Bachelor's degree in Computer Science, Information Technology, or related field - Proven experience in providing helpdesk support for Mac systems - Strong knowledge of Mac operating systems and software applications - Excellent communication skills and ability to work effectively in a team environment - Relevant certifications in Mac troubleshooting would be an advantage At NTT DATA, you will be part of a diverse team of experts spread across more than 50 countries, working towards helping clients innovate and succeed in the digital age. With a focus on continuous growth and development, NTT DATA offers a dynamic and inclusive work environment where your skills and passion can thrive.,