Help Desk Technician II

As a member of the Mr. Cooper Group team, you are an essential part of keeping the dream of homeownership alive. We value teamwork, volunteerism, and a commitment to making a difference. Your role involves managing technical issues that go beyond basic troubleshooting, including advanced software and hardware diagnostics. You will provide remote assistance using tools like remote desktop applications and may need to make occasional on-site visits for unresolved issues. In addition to your technical responsibilities, you will also have the opportunity to mentor junior staff, sharing your knowledge and promoting best practices. You will be encouraged to propose enhancements to helpdesk processes and contribute to IT projects such as software rollouts and hardware upgrades. Developing and maintaining technical documentation and user guides will be part of your responsibilities to ensure comprehensive support and empower users. If you are passionate about making the dream of homeownership possible and are skilled in managing complex technical issues, mentoring junior staff, and contributing to IT projects, we invite you to join us in Chennai, Tamil Nadu, India. Requisition ID: 023850 Job Category: Information Technology Primary Location City: Chennai Primary Location Region: Tamil Nadu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s): NSM Bangalore Block I,