Posted:1 week ago|
Platform:
On-site
Full Time
tech-forward support team aligned with ITIL 4 best practices. We're seeking a proactive L1 Help Desk Specialist to handle incidents, troubleshoot issues, and support our growing IT services — including weekends and night shifts on rotation.
Requirements:
· Provide L1 support via chat/email/ticketing (e.g., Freshdesk)
· Handle Incident, Problem & Change Management
· Run SQL queries for data troubleshooting
· Use basic programming to assist with issue diagnosis
· Support Service Desk, Asset & Service Level Management
· Contribute to Continual Improvement efforts and Documentation
· Basic Understanding of Postman and API Testing
· 2–4 years in help desk/IT support
· Familiarity with SQL & basic scripting
· Understanding of SaaS/software products
· Exposure to ITIL 4 Foundation principles
· Strong communication, customer-first mindset
· Flexible for 24/7 rotational shifts and weekly off
Job Type: Full-time
Pay: ₹420,000.00 - ₹540,000.00 per year
Work Location: In person
Expected Start Date: 03/09/2025
Forefront Academy
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
bengaluru, karnataka, india
2.0 - 4.0 Lacs P.A.
bengaluru, karnataka
4.2 - 5.4 Lacs P.A.
Hyderabad, Telangana, India
3.0 - 15.0 Lacs P.A.
Hyderabad, Telangana, India
3.5 - 12.0 Lacs P.A.
Hyderabad
1.0 - 4.0 Lacs P.A.
Hyderabad
3.0 - 6.0 Lacs P.A.
Hyderabad, Telangana, India
Salary: Not disclosed
Mumbai, Maharashtra
Experience: Not specified
0.25 - 0.27 Lacs P.A.
bengaluru, karnataka
4.2 - 5.4 Lacs P.A.
Hyderabad, Telangana, India
Salary: Not disclosed
