Help Desk Support

Job Summary:

We are seeking a detail-oriented and proactive IT Support Specialist to provide first-level technical support and manage hardware asset operations. This role requires a mix of user support, troubleshooting, asset lifecycle management, and coordination with internal teams to ensure seamless IT hardware services in alignment with project timelines (e.g., Noida Expansion Project).

Key Responsibilities:

Technical Support:

• Provide first- and second-level support for hardware, software, and application issues.
• Troubleshoot and resolve issues related to Windows, macOS, Office Suite, and standard enterprise applications.
• Use ticketing systems to track, manage, and escalate incidents per SOPs.
• Maintain effective verbal and written communication with project leads and stakeholders.
• Assist with hardware installation, imaging, re-imaging, and upgrades.
• Staff the IT Walk-Up Center; assist customers with hardware and software needs.

Hardware Asset Management (HWAM):

• Maintain accurate asset inventory using an Asset Management Tool.
• Perform IT asset receiving, deployment, tracking, and disbursement.
• Coordinate periodic audits (monthly/yearly) and physical verification of all IT assets.
• Ensure compliance with STPI & SEZ processes.
• Manage procurement coordination and vendor interactions.
• Maintain IT stockroom hygiene and availability of devices (loaners, laptops, peripherals, etc.).
• Support timely readiness of HWAM operations for project delivery schedules (e.g., Noida Expansion).

Minimum Qualifications:

• High School Diploma or equivalent
• 1+ years experience in IT Support or Engineering Support
• 1+ years in OS or application troubleshooting

Preferred Qualifications:

• Bachelor's degree in Information Technology or related field
• 35 years experience in Hardware Asset Management
• Knowledge of IT hardware configurations and enterprise environments