Help Desk Executive (International Ticket Booking)

Job Description

Job Title: Help Desk Executive (International Ticket Booking) Location: Mohali Job Type: Full-time About Us: JCBL Group is a dynamic and growing organization committed to delivering exceptional customer service and support. We are currently seeking a skilled Help Desk Executive with experience in international ticket booking to join our team. Job Description: We are looking for a motivated Help Desk Executive with a minimum of 4 years of experience in handling help desk operations and international ticket booking. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, and managing bookings efficiently. Key Responsibilities: Provide excellent customer support via phone, email, and chat. Handle international flight ticket bookings, modifications, and cancellations. Manage and resolve customer tickets in a timely and professional manner. Coordinate with airlines and travel partners to ensure smooth booking processes. Maintain accurate records of customer interactions and transactions. Troubleshoot and resolve common technical issues related to bookings. Collaborate with team members to improve customer experience. Requirements: Minimum 4 years of experience in a help desk role with a focus on international ticket booking. Strong knowledge of airline reservation systems and international travel procedures. Excellent communication and interpersonal skills. Ability to multitask and handle stressful situations calmly. Proficiency in using help desk software and CRM tools. Attention to detail and strong organizational skills. Ability to work flexible hours if required. What We Offer: Competitive salary and benefits package. Opportunity to work with a supportive and professional team. Career growth and development opportunities. How to Apply: Phone number- 6283263585 Email- [email protected] Job Types: Full-time, Permanent Pay: ₹10,511.74 - ₹40,157.41 per month Benefits: Health insurance Provident Fund Schedule: Day shift Fixed shift Morning shift Work Location: In person