Helix Support / Technical Support Analyst

As a Helix Support / Technical Support Analyst at Mller's Solutions, you will be responsible for providing exceptional technical support for Helix environments. Your role will involve troubleshooting and resolving issues related to version control, software deployments, and integration processes. Collaboration with clients and internal teams is key to ensuring efficient usage of Helix and contributing to ongoing support process improvements. - Provide first-level technical support for Helix users, addressing inquiries and resolving issues promptly - Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues - Assist in onboarding and training clients on Helix functionalities and best practices - Document technical issues and solutions in detail to create a knowledge base for internal and customer use - Collaborate with development and DevOps teams to understand client needs and implement effective solutions - Stay updated on Helix product updates and enhancements, effectively communicating changes to clients - Participate in continuous improvement initiatives to refine support processes and tools Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - 2-4 years of technical support experience, preferably in a software or version control environment - Strong knowledge of Helix Core and experience with version control systems - Excellent problem-solving skills and the ability to explain technical concepts to non-technical users - Experience with scripting or automation tools for troubleshooting is a plus - Strong communication skills and ability to thrive in a remote team environment - Customer-focused mindset with a commitment to providing exceptional support Preferred Qualifications: - Experience with CI/CD processes and tools - Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies - Previous experience in a remote support role or IT service management - Relevant certifications in IT support or Helix administration are advantageous - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Joining Mller's Solutions offers you: - Opportunity to work with a talented and passionate team - Competitive salary and benefits package - Exciting projects and innovative work environment As a Helix Support / Technical Support Analyst at Mller's Solutions, you will be responsible for providing exceptional technical support for Helix environments. Your role will involve troubleshooting and resolving issues related to version control, software deployments, and integration processes. Collaboration with clients and internal teams is key to ensuring efficient usage of Helix and contributing to ongoing support process improvements. - Provide first-level technical support for Helix users, addressing inquiries and resolving issues promptly - Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues - Assist in onboarding and training clients on Helix functionalities and best practices - Document technical issues and solutions in detail to create a knowledge base for internal and customer use - Collaborate with development and DevOps teams to understand client needs and implement effective solutions - Stay updated on Helix product updates and enhancements, effectively communicating changes to clients - Participate in continuous improvement initiatives to refine support processes and tools Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field - 2-4 years of technical support experience, preferably in a software or version control environment - Strong knowledge of Helix Core and experience with version control systems - Excellent problem-solving skills and the ability to explain technical concepts to non-technical users - Experience with scripting or automation tools for troubleshooting is a plus - Strong communication skills and ability to thrive in a remote team environment - Customer-focused mindset with a commitment to providing exceptional support Preferred Qualifications: - Experience with CI/CD processes and tools - Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies - Previous experience in a remote support role or IT service management - Relevant certifications in IT support or Helix administration are advantageous - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Joining Mller's Solutions offers you: - Opportunity to work with a talented and passionate team - Competitive salary and benefits package - Exciting projects and innovative work environment